Customer Service Advisor – Part Time.
Applications are welcome from those seeking Job Share opportunities or the flexibility to fit around school hours.
NO AGENCIES – THIS ROLE IS DIRECT RECRUITMENT ONLY - Applications via Indeed only by providing your CV with covering information.
This is an exciting opportunity for anyone wishing to build or continue a career in customer service within the health and wellness industry!
We're looking for friendly, organised, and proactive individuals to join our Customer Services team. This varied role combines excellent customer support with practical warehouse duties, making it ideal for someone who enjoys helping people, working as part of a team, and being involved in the day-to-day running of a busy business.
About Us: -
Lily & Loaf creates natural supplements using organic ingredients and essential oils to support mind, body, and spirit.
Based in Telford, our products are loved by customers around the world, and we are passionate about helping people feel their best through natural wellness.
About the role: -
Working closely with our Customer Services and Warehouse teams and based at our office in Telford, this role focuses on delivering excellent customer service across email and telephone, ensuring customer enquiries are handled professionally, efficiently, and with a friendly approach.
Alongside supporting our customers, you'll also assist our warehouse team with a variety of day-to-day operational tasks, helping to ensure customer orders are processed accurately and efficiently.
Key Responsibilities
- Respond to customer enquiries by email in a professional, friendly, and timely manner.
- Answer incoming /make outgoing telephone calls assisting customers with orders, product enquiries, and general queries.
- Make outbound calls to prospective trade accounts to introduce Lily & Loaf's products and services and identify new business opportunities.
- Identify opportunities to recommend additional products to existing customers where appropriate, helping to maximise sales while maintaining excellent customer service.
- Process customer orders accurately and efficiently.
- Work closely with colleagues to ensure a consistently high level of customer service.
- Assist the warehouse team with labelling products and picking and packing of orders when needed.
- Carry out general administrative tasks associated with customer service and order processing.
- Ensure all customer interactions are handled professionally and recorded accurately where required.
About you: -
Ideally you will have some experience in customer service, administration, retail, warehouse operations and/or a relevant recent qualification.
Your skills and experience:
Required:
- Strong administrative and organisational skills with excellent attention to detail.
- Excellent written and verbal communication skills.
- Confidence answering telephone calls and responding to customer emails.
- Good keyboard and computer skills.
- Ability to manage multiple tasks while maintaining accuracy.
- Friendly and professional approach to customer service.
- Ability to work independently as well as part of a team.
Advantageous:
- Previous customer service experience.
- Experience processing online orders.
- Experience within a warehouse or fulfilment environment.
- Experience within the wellness, supplement, retail, or health industry.
Personal Qualities:
- Friendly, approachable, and confident communicating with customers by email and telephone.
- Positive, motivated, and eager to learn.
- Highly organised and reliable with strong attention to detail.
- Flexible and willing to support different areas of the business when required.
- Able to work effectively both independently and as part of a team.
- Comfortable working in a fast-moving environment while maintaining accuracy.
Job Type: Permanent - Part Time
Hours: We have multiple part-time vacancies available. Working days and hours will be discussed at interview. Job share applications are welcome, and we will consider flexible working patterns where they meet the needs of the business, including arrangements that may fit around school hours.
Location: This role is based on site in Telford. Due to our location, access to your own transport may be beneficial.
Employee benefits:
- Salary above National Minimum Wage.
- Profit-related bonus scheme – when the company succeeds, everyone shares in the success!
- 22 days' annual leave (pro rata for part-time) PLUS bank holidays, PLUS additional time off over Christmas and New Year.
- Attendance rewards for office-based staff.
- Potential for regular additional hours.
- Company pension scheme.
- Staff discounts across our product range.
- Free on-site parking.
- Complimentary hot and cold drinks and snacks.
- Casual dress code.
How to apply:
If we've captured your interest and you have the necessary experience, please send your CV with covering information via Indeed or direct to [email protected].
NO AGENCIES – THIS ROLE IS DIRECT RECRUITMENT ONLY.
Job Type: Part-time, Permanent
Work Location: In person
Pay: £12.82-£13.00 per hour
Work Location: In person
