Account Director
Leicester
Role Overview
Responsible for managing and developing a strong, long-term relationship with a major client within the UK hospitality or retail sector, ensuring the safe, efficient, and high-quality delivery of planned and reactive maintenance services across their estate.
The role is focused on delivering exceptional customer service, consistently meeting contractual obligations and KPIs, and driving continuous improvement across the account. A key aspect of the position is identifying and developing opportunities to add value, improve service delivery, and create additional commercial opportunities for both the client and Bellrock.
The successful candidate will be commercially minded, with the ability to develop and implement an account strategy built on a strong track record of operational delivery and client relationship management.
Working closely with the client, technicians, subcontractors, and internal teams, the Account Manager will act as the primary point of contact for all stakeholders, ensuring effective communication, strong service performance, and the successful delivery of the account objectives.
