Part-Time | Temporary to Permanent
Wednesday to Friday: 8:45am – 3:15pm
Saturday: 9:45am – 3:15pm
Additional hours may be available from time to time to cover holidays, sickness and busy periods.
About Us
Kirbys is a family-run travel company based in Rayleigh, with over 70 years of experience providing memorable holidays, cruises, day trips, theatre breaks and travel experiences throughout the UK, Europe and beyond.
We pride ourselves on combining carefully selected destinations with exceptional customer service, creating unforgettable experiences for our customers. As a growing business, we are continually looking for ways to improve and evolve whilst maintaining the friendly, personal service that has become synonymous with the Kirbys name.
The Role
We are looking for a friendly, enthusiastic and customer-focused Sales Advisor to join our team.
This is a customer-facing role, assisting customers with enquiries and bookings for holidays, day excursions, cruises and theatre trips. You will also provide administrative support and help ensure the smooth day-to-day running of our busy travel office.
The successful candidate will enjoy speaking with customers, building relationships and providing outstanding service whilst maintaining excellent attention to detail.
Previous travel industry experience is not essential as full training will be provided. However, strong customer service skills, confidence using computer systems and a genuine passion for helping people are essential.
Key Responsibilities
- Assisting customers in person, over the telephone and via email
- Processing holiday, day trip and excursion bookings
- Providing information and advice on our products and services
- Managing customer enquiries and follow-ups
- General administrative duties
- Maintaining accurate customer records
- Supporting the wider team with office administration
- Delivering excellent customer service at every stage of the booking journey
Skills & Experience Required
- Previous customer service experience
- Excellent communication and interpersonal skills
- Strong IT skills, including Microsoft Office (Word, Excel and Outlook)
- Excellent attention to detail and accuracy
- Good numeracy and literacy skills
- Ability to organise, prioritise and manage workload effectively
- A positive and professional attitude
- Ability to work independently and as part of a team
- A proactive approach with the confidence to identify opportunities for improvement
- Strong problem-solving skills and the ability to find practical solutions
Contract Information
This role is initially being offered on a 3-month temporary contract. As Kirbys continues to grow, we are looking for someone who can become a long-term member of our team, and there is the opportunity for the role to become permanent following a successful probationary period.
What We Offer
- A friendly and supportive family-run working environment
- Full training provided
- Opportunity to work within the exciting travel industry
- Staff travel opportunities and industry benefits
- Additional hours available when required
- Opportunity to secure a permanent position within a growing company
If you enjoy working with people, take pride in delivering excellent customer service and would like to be part of a growing travel company, we would love to hear from you.
Job Type: Part-time, Temporary to Permanent
Pay: £13.15 per hour
Expected Hours: 25 per week, with additional hours available when required.
Pay: £13.15 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
Application question(s):
- List two or three dates and times you would be available for an interview.
- This role requires working Wednesday to Friday (8:45am–3:15pm) and Saturdays (9:45am–3:15pm). Are you able to commit to these hours?
- How many years of customer service experience do you have?
- Tell us about your favourite UK holiday destination.
Work Location: In person
