London (Hybrid) | £60,000 + Performance Bonus
We’re working with a growing SaaS business that is looking for an experienced Account Manager to take ownership of a portfolio of existing customers and build strong, long-term partnerships.
This is a relationship-led role where you’ll work closely with customers to understand their goals, maximise the value they get from the platform, identify opportunities for growth and ultimately drive retention and account development.
Own and develop a portfolio of existing B2B customers
Build strong, long-term relationships with key stakeholders
Act as the main point of contact for your customers
Understand customer objectives, challenges and future plans
Drive platform adoption and ensure customers are getting maximum value
Identify and develop upsell and cross-sell opportunities
Support renewals, retention and overall account health
Manage customer queries and escalations, working closely with internal teams
Share customer feedback and insights with Product, Support and other teams
Develop account plans and identify opportunities for further growth
Attend occasional customer meetings and site visits
Experience in B2B SaaS Account Management, Customer Success or Client Management
Proven experience managing and developing existing customer accounts
Strong understanding of retention, renewals and account growth
Experience identifying and closing upsell/cross-sell opportunities
Strong commercial awareness
Excellent relationship-building and stakeholder management skills
A consultative approach, with the ability to understand a customer’s wider business objectives
Comfortable working collaboratively with internal teams
Experience working in a growing or scale-up environment would be beneficial
You don’t need experience in the visitor attraction, ticketing or events sector — we’re primarily looking for someone with strong SaaS account management and commercial relationship-building experience.
London – Hybrid, 2 days per week in the office
Up to £60,000 + performance bonus
Existing customer portfolio — no cold new-business hunting
Strong focus on retention, adoption and account growth
Opportunity to join a growing SaaS business and have genuine ownership of your accounts
If you’re an Account Manager or Customer Success professional looking for a more commercially focused role where you can build meaningful customer relationships and directly influence account growth, we’d love to hear from you.
