The Role:
As a Customer Service Advisor within our small team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional customer service and administrative support, you’ll handle incoming customer enquiries, Insurance paperwork, billing and account payments, write letters/emails in correspondence to clients, develop client relationships, spot selling opportunities, and expand your insurance knowledge, all with a ‘can-do’ proactive enthusiasm!
With offices located in both Cirencester & Gloucester, you will have the flexibility to work from either location, to suit your own circumstances.
What we’re looking for:
- Previous experience in a similar role (desirable, but not essential).
- Customer Service Experience (desirable, but not essential).
- Excellent telephone manner.
- A flexible, people-orientated approach to everything you do.
- Organised, and a good ability to prioritise and time-manage effectively.
- Strong I.T. literacy (MS Word/Excel).
- Minimum of Grade '4' in GCSE Maths and English (or equivalent).
- Able to work 9am-5pm, Monday-Friday.
Our commitment to you:
- An established Insurance business of over 50 years, with consistent annualised growth.
- Friendly, professional, hard working environment, with a strong team ethos and ethical practices.
- Structured Career development , with funded CII exams.
- Pension contributions & sick pay provision.
- Up to £26,000 per annum dependant on experience.
- 25 days holiday per annum (plus bank holidays) plus an additional day per full years service.
- Regular team building, incentives and prizes.
- Free on-site parking.
- Professional offices, with excellent facilities.
Please note, you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
Job Type: Full-time
Pay: Up to £26,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Work from home
Work Location: In person
