T.M. Lewin is expanding — with new London stores opening during 2026!
We’re looking for a Keyholder to play a vital leadership role supporting TM Lewin's growth plans for 2026. You’ll support the Store Manager and Assistant Manager in running daily operations, driving sales, and leading the team on the shop floor. This role is perfect for someone with solid retail experience who wants to take the next step toward management.
Key Responsibilities
Operational Duties
- Open and close the store independently, ensuring security and operational standards are met
- Handle cashing up, safe checks, and banking responsibilities when required
- Take charge on the shop floor in the absence of senior management
Sales & Service Leadership
- Deliver outstanding customer service, setting the standard for the team
- Coach colleagues on sales techniques, product knowledge, and upselling
- Help maintain TM Lewin’s “Shirt Expert” service reputation
Visual Merchandising & Store Standards
- Maintain floor presentation and visual merchandising to brand standards
- Oversee stock rotation, replenishment, and promotional setups during peak trading
Team Development
- Support the training and onboarding of new colleagues
- Clearly communicate sales targets, promotions, and daily priorities to the team
What We’re Looking For
- Previous retail experience essential; leadership or keyholder background strongly preferred
- Comfortable taking responsibility and solving problems independently
- Positive, collaborative communicator who enjoys working in a team
- Passion for tailoring, fashion, and delivering a premium shopping experience
- Flexibility to cover a range of shifts, including weekends, early opens, and late closes
Pay & Benefits
- Competitive salary
- Monthly performance-linked commission / bonus
- Annual discretionary bonus
- 28 days holiday (including bank holidays)
- Access to opportunities to buy discounted tickets for events at the O2 arena
- Company sick pay (after probation)
- Pension scheme (5% employee contribution, 3% employer contribution)
- Generous staff discount: 60% off full-price items, 30% off sale items
- Birthday day off
- Uniform allowance
- Career development opportunities within TM Lewin
- Supportive, dynamic team environment
About TM Lewin
Since 1898, T.M. Lewin has been a British heritage brand, known for high-quality tailoring and contemporary menswear. As we relaunch and expand across London, we’re looking for passionate retail professionals to help bring our brand experience to life in
Job Types: Full-time, Permanent
Pay: £29,000.00 per year
Benefits:
- Company pension
- Employee discount
Application question(s):
- Are you available to start in October 2025 ahead of the November store openings?
- Are you willing and able to work flexible hours, including weekends, early opens, and late closes?
- Do you have previous retail experience, including leadership or keyholder duties?
Work Location: In person
