Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK. Our retail shops are the face of our charity on the high-street and in local communities. As a **Specialist Department Volunteer** you will have a lead role within a specific department chatting to and assisting customers. Additionally you will have responsibility for keeping the department clean and tidy and eye catching to encourage customer participation. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.
You will have a lead role within a specific department chatting to and assisting customers. Additionally you will have responsibility for keeping the department clean and tidy and eye catching to encourage customer participation.
Tasks: Lead your department, by keeping it well-stocked and liaise with other volunteers to assist with this
Maintain a high level of customer service
Liaise with store staff to manage any issues or queries that may arise
Support the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan
Ensuring the store remains clean and tidy
Ensure all health and safety policies and procedures are adhered to
Ensure all security procedures are adhered to
Skills: Friendly and helpful
Happy to be part of an amazing team of staff and volunteers
Enthusiastic about the work of Barnardo’s
Excellent customer service skills
Good verbal communication skills and able to engage positively with customers
Willingness to learn basic IT skills, for tasks such as working on the till
Problem-solving abilities to help resolve queries and issues
Ability to work independently, as part of a team and use your initiative
Benefits: Volunteer in a fast paced and diverse environment
Have fun and meet new people
Develop skills for your CV including confidence, teamwork and problem solving
Make a difference to the lives of children, young people and their families
Learning and development opportunities
Full training and experience of working in retail as a volunteer
Disclaimer: We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team on
[email protected]