Job Title
Hotel Front Desk Receptionist/Multi skill role with staff accommodation.
Reports To Front desk Manager/General Manager
Job Purpose
To provide a professional, friendly and efficient front desk service to all hotel guests, ensuring an excellent guest experience from check-in to check-out. The role involves handling reservations, guest enquiries, payments and supporting the smooth day-to-day operation of the hotel reception.
Key Responsibilities
- Welcome guests in a warm and professional manner
- Manage guest check-ins and check-outs efficiently
- Handle room reservations, cancellations and amendments
- Answer telephone calls, emails and guest enquiries promptly
- Process guest payments and maintain accurate billing records
- Assist guests with local information, directions and hotel services
- Coordinate with housekeeping and maintenance teams regarding room status and guest requests
- Resolve guest complaints professionally and escalate issues when required
- Maintain accurate records using the hotel PMS system
- Ensure reception and lobby areas are clean, organised and presentable at all times
- Follow hotel procedures relating to security, cash handling and data protection
- Support other departments when required to ensure smooth hotel operations
Skills & Experience Required
- Previous customer service or hotel reception experience preferred
- Good communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to work under pressure and manage multiple tasks
- Basic computer skills and knowledge of hotel booking systems preferred
- Good attention to detail and organisational skills
- Flexible approach to shifts, including evenings, weekends and holidays
Working Hours
Shift-based role including mornings, evenings, weekends and public holidays as required.
Benefits
- Discount single staff accommodation
- Staff discounts
- Training and development opportunities
- Career progression opportunities
- Company pension
- Meals on duty (if applicable)
Job Types: Full-time, Part-time
Pay: £12.21-£12.77 per hour
Work Location: In person
