Support Team Leader (Supported Exempt Accommodation)
Location: Birmingham (Office-based with regular travel to our supported accommodation properties)
Hours: 37.5 hours per week, Monday to Friday
About Elmfield Housing
Elmfield Housing provides high-quality Supported Exempt Accommodation across Birmingham, supporting vulnerable adults to sustain their tenancies, improve independence and achieve positive outcomes.
As our organisation continues to grow, we are seeking an experienced Support Team Leader to lead our Support Team and ensure the highest standards of support delivery, compliance and operational performance.
Reporting directly to the Senior Management Team, this is a key role responsible for managing our Support Workers, maintaining service quality and ensuring all support activities meet the expectations of the Registered Social Landlords such as Reliance Social Housing, local authorities and Housing Benefit requirements.
We are looking for someone who leads from the front, understands Supported Exempt Accommodation inside and out, and is equally comfortable managing staff, auditing files, delivering support where required and driving continuous improvement.
The Role
As Support Team Leader, you will be the direct line manager for our Support Workers and the operational lead for all support services.
You will ensure Support Workers consistently deliver high-quality support, maintain accurate documentation, complete required inspections and comply with all company policies and RSL standards.
Working closely with the Senior Management Team, you will keep up to date with changes in legislation, Housing Benefit guidance, RSL requirements and sector best practice, ensuring these changes are implemented across the organisation through effective leadership and staff training.
You will also work closely with our Housing Benefit Officer to ensure support documentation is complete, compliant and available to support Housing Benefit claims and audits.
Where required, you will provide frontline support cover to ensure continuity of service and maintain a thorough understanding of day-to-day operations.
Key ResponsibilitiesLeadership & Staff Management
- Directly manage and supervise the Support Worker team.
- Conduct regular supervision meetings, probation reviews and annual appraisals.
- Support recruitment, onboarding and staff development.
- Allocate workloads and monitor individual performance.
- Manage attendance, annual leave and performance issues.
- Lead weekly team meetings.
- Promote a culture of accountability, professionalism and continuous improvement.
Operational Management
- Oversee the day-to-day delivery of support services across all Elmfield Housing properties.
- Ensure residents receive high-quality, person-centred support.
- Monitor caseloads and ensure all required visits are completed.
- Provide direct support cover where operationally required.
- Lead by example and maintain a strong understanding of frontline support delivery.
Compliance & Quality Assurance
- Audit resident files and support records regularly.
- Ensure all documentation is accurate, professional and audit-ready.
- Monitor completion of Initial Assessments, Support Needs Assessments, Risk Assessments, Support Plans, Keywork Sessions, Welfare Checks and Resident Reviews.
- Identify areas requiring improvement and implement corrective actions.
- Ensure company policies and procedures are consistently followed.
Property & Inspection Management
- Ensure Support Workers complete all scheduled room inspections, communal area inspections and property visits.
- Audit the quality and completion of inspection records.
- Monitor follow-up actions arising from inspections.
- Escalate maintenance issues to the Maintenance Coordinator and monitor progress.
- Carry out spot checks across properties to ensure standards are maintained.
- Monitor property standards, health and safety issues, tenancy compliance and resident welfare.
Housing Benefit & Administration
- Work closely with the Housing Benefit Officer to ensure all support evidence required for Housing Benefit claims is complete, accurate and submitted within required timescales.
- Ensure staff complete paperwork promptly and to a high standard.
- Monitor outstanding documentation and ensure deadlines are met.
- Produce operational reports for Senior Management.
Registered Social Landlord (RSL) Compliance
- Maintain an up-to-date understanding of the operational and compliance requirements of Reliance Social Housing CIC.
- Ensure all support services are delivered in accordance with RSL expectations.
- Implement changes to procedures when RSL or contractual requirements change.
- Prepare the team for RSL audits and inspections.
- Work proactively with Senior Management to continuously improve compliance standards.
Training & Staff Development
- Identify training needs across the Support Team.
- Ensure mandatory training remains up to date.
- Deliver or coordinate refresher training where required.
- Coach staff in best practice, safeguarding, professional record keeping and support delivery.
- Ensure staff remain informed of changes to legislation, company procedures and RSL requirements.
Safeguarding & Resident Welfare
- Lead on safeguarding concerns and ensure appropriate action is taken.
- Support staff with complex cases.
- Promote positive resident outcomes while maintaining professional boundaries.
- Monitor tenancy sustainment and resident wellbeing.
Essential Requirements
- Minimum of two years' experience supervising or managing staff within Supported Exempt Accommodation, supported housing or homelessness services.
- Demonstrable experience working with a Registered Social Landlord (RSL), preferably Reliance Social Housing CIC, or within an RSL-managed Supported Exempt Accommodation service.
- Excellent understanding of Supported Exempt Accommodation requirements and Housing Benefit evidence standards.
- Strong knowledge of safeguarding, risk management and support planning.
- Experience auditing support files and maintaining compliance.
- Excellent leadership, organisational and communication skills.
- Strong written English and report writing ability.
- Competent using Microsoft Office and digital case management systems.
- Full UK Driving Licence with access to a vehicle.
Desirable
- Level 3 or Level 5 qualification in Health & Social Care, Leadership or Housing.
- Experience working with local authority commissioners and Housing Benefit teams.
- Experience supporting individuals with complex needs, including mental health, homelessness, substance misuse or offending backgrounds.
What We Offer
- Competitive salary based on experience.
- 28 days annual leave (including bank holidays).
- Ongoing professional development and leadership training.
- Opportunity to influence and shape a growing Supported Exempt Accommodation provider.
- A supportive Senior Management Team committed to high standards and continuous improvement.
Apply
This is an opportunity for an experienced Supported Exempt Accommodation professional to take ownership of a growing support service, lead a dedicated team and help shape the future of Elmfield Housing.
If you have a proven track record of managing support teams, maintaining compliance and delivering excellent services within the Supported Exempt Accommodation sector, we would love to hear from you
.
Pay: £28,275.00-£35,000.00 per year
Experience:
- team leader: 1 year (required)
Work Location: In person
