Due to expansion, we are currently looking for a Housekeeping Assistant working on a flexible contract who is looking for an exciting and challenging role. This role is key, as we aim to achieve 100% guest satisfaction. There is a distinct ‘family feel’ and you will play an integral part to the overall day to day operations of the business.
Why work with us: Our award-winning properties are full of character, with their own individuality and style, reinforced with friendly and professional staff. We are always on the lookout for friendly, professional people with a ‘can do’ attitude to join our team. In addition to being part of a vibrant company grounded in a passionate set of core values, we are dedicated to nurturing and supporting our team. We are proud to be an accredited Living Wage Employer. This means we pay all our staff a real Living Wage, independently calculated based on the cost of living, not just the government minimum.
The housekeeper we are looking for will take pride in the properties they work in, within Cheltenham. Our Housekeeping Team Members are an essential point of contact for all our guests, by delivering a warm welcome and ensuring guests receive quick, efficient, and professional service throughout their stay. There are no guaranteed hours each week, however you will not work more than 25 hours per week.
You must speak fluent English, although other languages are advantageous.
Previous hospitality experience is preferable.
Responsibilities will include:
· Maintain cleanliness and dress apartments to the quality standards required
· Complete daily quality checklists for each apartment
· Maintain the stock and storage areas to the quality standard required
· Liaise with the manager daily for early departures and rooms ready for set up
· Sort laundry as per procedure
· Maintain cleanliness of reception daily
· Maintain working relationships with colleagues and guests alike
· Other duties may be required as the business dictates
Person Specification:
· Personal Presentation/hygiene of utmost importance, uniform clean and ironed at all times
· Good Time Management, with a flexible attitude to working shifts
· Energetic, cheerful and helpful personality
· Excellent Communication Skills
· Good spoken and written English
· Guest Service Orientated
Our benefits include:
· 30 days holiday per annum (pro rata including bank holidays).
· Complimentary drinks and fruit at work.
· Bespoke uniform.
· Healthcare benefits and Wellbeing Programmes.
· Personal recognition awards.
These benefits are subject to change to meet business requirements and are not included within the contract.
We focus on personality when recruiting new Team members. We seek individuals with creativity, a ‘thinking outside the box' approach and the desire to be the very best in everything they do. Our highest priority is making you feel as welcome as our guests, and to demonstrate that we care.
Our Core Focus is: A great guest experience
Our Niche: Serviced apartments of distinction
Our Core Values: Professionalism, Passion, Adaptability, Conscientiousness, the Mansley Difference
Do you have the ‘Mansley Difference’ and 'can-do' attitude we look for in our Team?
If so, then we very much look forward to receiving your CV!
Pay: £13.52 per hour
Application question(s):
- Are you available to work flexible hours any day of the week, between Monday - Sunday?
- Are you able to work with short notice, within 24 hours?
Work Location: In person
