Job Description
The Team Leader will support the management team in the efficient and compliant day-to-day operation of the Fresh Food Centre. The role requires supervising colleagues during shifts, maintaining high standards of customer service, ensuring legal and company compliance, and taking responsibility for the store in the Manager’s absence.
The Team Leader will lead by example, support team performance, and help drive sales, availability, and operational standards.
Key Responsibilities
- Deliver a consistently high standard of customer service
- Act as a role model for colleagues in customer interaction and store standards
- Deal with customer queries and complaints promptly and professionally
- Ensure the store is clean, tidy, and well-presented
- Supervise and support store colleagues during shifts
- Allocate tasks effectively and ensure completion to required standards
- Motivate team members and encourage a positive working environment
- Assist with induction and ongoing on-the-job training
- Support Management with absence, timekeeping, and performance issues in line with company procedures and NI employment legislation
- As a key holder you will open and close the store when required, following all security procedures
- Operate tills correctly and oversee cash handling
- Support Stores Team by maintain stock availability through effective stock rotation, date checks, and waste control
- Use store systems accurately (Fuel, lottery and Pay Point terminals, etc.)
- Ensure compliance with:
o Food Safety Act 1990 and associated UK food hygiene regulations
o HACCP food safety procedures
o Health and Safety at Work (Northern Ireland) Order 1978
o Working Time Regulations (Northern Ireland) 2016
- Enforce age-restricted sales legislation (alcohol, tobacco, lottery, vapes), challenge and refuse sales where required
- Maintain a safe environment for staff and customers at all times
- Support the Management team in achieving sales targets and KPIs
- Identify opportunities to increase sales, improve availability, reduce waste and improve processes
- Strong customer service and communication skills
- Ability to lead, motivate, and support a team
- Good organisational and time management skills
- Ability to make decisions and remain calm during busy periods
- Understanding of retail standards, policies, and compliance requirements
- Reliable, punctual, and flexible
- Hands-on, proactive approach to work
- Professional and trustworthy
- Strong attention to detail
- Willingness to take responsibility when required
Work Location: In person
