Your future, as a CRM Business Analyst at mydentist
You’ll be joining our Transformation and Tech Team within our office called Support Centre, which is in Greater Manchester (M26 1GG).
The role is a full time 18 month contract
Hybrid working arrangements - Occasional office days - must have the ability to travel
High performing and supportive team
You will benefit from free onsite parking and Kearsley train station is just a short walk away
With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)
Your future, with us
Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.
Your future, your benefits
Competitive salary
Remote/Hybrid working with ability to travel
Holidays rising to 27 days
Annual Support Centre bonus scheme
Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year
Recognition schemes including Support Centre Heroes and service awards
Your future, your role
As a CRM Business Analyst, you’ll be:
Build effective relationships with colleagues and stakeholders across business and delivery teams
Work with stakeholders to understand objectives, processes and pain points
Facilitate workshops, interviews and discussions to elicit and challenge requirements
Communicate progress, findings, issues and recommendations clearly and professionally
Apply appropriate analysis approaches, tools and techniques in line with agreed standards
Produce clear, accurate and well-structured analysis outputs
Analyse and document current state processes, identifying inefficiencies, risks and opportunities for improvement
Design future state processes that improve performance, customer experience or control
Assess impacts of proposed changes on people, processes and systems
Skills and Experience
- CRM business process analysis and optimisation.
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Process modelling using BPMN and customer journey mapping techniques.
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Data mapping, migration and data governance expertise.
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Agile delivery experience.
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Excellent stakeholder engagement skills, with confidence challenging senior stakeholders constructively.
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Strong communication skills with the ability to translate business requirements into technical deliverables.
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Experience using JIRA or similar delivery management tools.
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Proficient in CRM platforms including Salesforce and/or HubSpot.
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Customer experience analysis and service design capabilities.
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AI and automation awareness within customer service and CRM environments.
Enjoy being part of a team that’s passionate about supporting our practices and ultimately heling the nation smile.
Your future starts here
Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.
Click to apply now!
