Key Responsibilities & Accountabilities
Promote enjoyable visits to the site by ensuring a clean, safe and welcoming environment for visitors.
Inspect and maintain recreation facilities, such as formal play structures, walking and cycling trails to a high standard and in line with District and National policies.
Carry out a range of practical maintenance tasks throughout the forest estate. This includes reporting of fly-tipping, litter picking, maintenance of vegetation and tree safety inspections and resumptions.
Form good working relationships with key stakeholders and external partners (e.g. Go Ape and Dorset Council) and maintain good communications to enable the site to run smoothly, and improve customer experience.
Assist in the operation and maintenance of the car parking ANPR system.
Help to maintain and develop safe facilities whilst balancing recreational activity with other forest activities.
Work a 7 day rota (37 hours per week) to help the team deliver all year round staff cover and keeping the site operational. You will be expected to work regular weekends and public holidays.
Provide front of house service to visitors, assisting them by providing information about the park in a friendly and accurate manner. Be part of a team managing first aid incidents and finding lost children within the park.
Support the team in any emergency procedures subject to appropriate training.
Work closely with volunteers to ensure they have a safe and positive experience in line with our volunteer management processes.
Engage in events and bespoke trails to drive visits and engagement with the environment.
A large proportion of this role will be public facing, answering queries in person, handling complaints or managing cash through the pay machines. You may also be required to input content for social media and email to customers.
We work as part of the wider South District and engagement between teams such as Marketing, Civil Engineering and Business Support is also essential.
The site is open seven days a week and your rota will include regular weekend working
And any other tasks, reasonably requested by your line manager.
