Role Summary
The Operations & Insights Analyst plays a key role in supporting operational performance, financial accuracy and decision-making through high-quality management information, data analysis, and operational insights. The analyst will act as a trusted partner to the wider Consilium teams, helping translate complex data into actionable insight and improvement initiatives
Role Accountabilities
- Support leadership teams with meaningful insight to improve efficiency, service delivery and cost performance.
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Provide analysis and oversight of Operational KPI’s including financial movements and premium accuracy monitoring.
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Assist in identifying process weaknesses or control gaps affecting premium flow and financial outcomes.
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Work closely with finance and operations to improve premium transparency and governance.
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Extract, validate, and interpret data from multiple systems and sources.
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Identify opportunities to automate reporting and improve data quality.
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Support root cause analysis of operational issues, delays or variances.
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Contribute to process improvement initiatives through data-driven insight.
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Present findings clearly, tailoring messaging to technical and non-technical audiences.
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Support strategic planning, forecasting and capacity discussions through data evidence.
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Any additional duties as assigned.
Role Requirements
- Proven experience in an MI, operations analyst and data insight role.
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Strong analytical capability with the ability to interpret complex operational data.
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Experience producing meaningful dashboards, reports, and performance analysis.
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Working knowledge of insurance broker practices (preferably in the London Market)
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Understanding of broking, premium processing, claims and risk management.
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Strong analytical capability with the ability to interpret complex operational data.
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Experience producing meaningful dashboards, reports and performance analysis.
Skills and Abilities
- Experience using BI tools such as Power BI, Tableau, or similar.
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Ability to communicate insights clearly and influence decision-making
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Ability to manage and collaborate with various departments, fostering a culture of continuous improvement and high performance.
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Strong analytical skills with experience in identifying trends, driving performance and resolving issues.
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Excellent written and verbal communication skills with the ability to present complex technical information to senior stakeholders and non-technical teams.
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Excellent attention to detail and organisational skills with the ability to manage multiple priorities and deadlines.
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Adaptable and flexible in response to a fast-paced, evolving industry landscape
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Experience in managing projects and initiatives
Management Duties
We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.
We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.
