Working alongside an experienced Regional Account Manager, you'll play a key role in supporting our NHS customers throughout their journey with Ardens.
You'll help onboard new customers, manage renewals, prepare quotations and ensure customers receive an outstanding experience from day one. This is a fantastic opportunity to develop your account management career within a supportive team, with structured training, mentoring and genuine opportunities for progression.
This role is based at our Fordingbridge office in Hampshire. This is a full-time, office-based position, working five days per week.
What You'll Be Doing
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Supporting GP practices, Primary Care Networks (PCNs) and other healthcare organisations across the East of England.
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Coordinating customer onboarding and implementation activities to ensure a smooth experience.
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Managing customer renewals and helping maximise customer retention.
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Preparing accurate quotations and commercial documentation.
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Building strong relationships with customers and responding to queries in a timely, professional manner.
What We're Looking For
We're looking for someone who is organised, proactive and enjoys working with customers. You don't need extensive account management experience -we're happy to consider candidates from customer service, sales support or administrative backgrounds who are ready to take the next step.
Essential:
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Experience in account management, customer service, customer success, sales support, administration or service delivery.
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Excellent organisational skills and the ability to manage multiple priorities.
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Strong verbal and written communication skills.
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Outstanding attention to detail and accuracy.
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Confidence building relationships with a range of stakeholders.
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Experience using Microsoft 365 applications with strong Excel skills.
Desirable:
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Experience working within healthcare, health technology or the NHS.
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Understanding of Primary Care Networks (PCN's), GP Practices or wider NHS structures.
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Experience using CRM systems or customer relationship management software.
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Experience creating quotations, proposals or commercial documentation.
Why join Ardens?
At Ardens, you'll join a friendly, collaborative team where your ideas are valued and your development is supported. We offer genuine opportunities to learn, grow and build a rewarding career while making a real difference to healthcare.
Our benefits include:
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Simplyhealth membership
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31 days annual leave (including bank holidays), increasing with service
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Paid breaks
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Annual leave buy and sell scheme
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Cycle to Work and electric vehicle salary sacrifice schemes
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Monthly Payday Getaway (early finish once a month)
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Feel Good Fridays with breakfast or lunch provided
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Regular team socials, summer garden parties and company away days
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Ongoing learning and development opportunities
Recruitment Process
Our recruitment process begins with a Microsoft Teams interview. Successful candidates will then be invited to a second-stage interview at our Fordingbridge office, giving you the opportunity to meet the team and learn more about life at Ardens.
