As the Fraud Manager you will provide strong, leadership and direction across the GTR Fraud Team, delivering high standards, efficiency, and innovation whilst role modelling GTR's values and behaviours. The role holder is accountable for ensuring GTR's Fraud proposition is agile, modern and data led and in line with wider industry strategy. The Fraud Manager will oversee the detection of fraud, leveraging all available data sources to detect fraud and implement prevention plans.
The Fraud Manager also ensures a strong focus on resource planning and attendance management so that our data led resource plan is delivered.
Working collaboratively with Revenue Protection and Prosecutions colleagues, the role holder supports the delivery of GTR's revenue protection strategy, ensuring excellent levels of customer service are delivered and that the external reputation of GTR is positive.
The Fraud Manager must lead, coach and support their team to deliver objectives and meet targets that align with the overall GTR strategy to deliver brilliant basics, win more customers, work smarter and spend wisely.
Knowledge:
In depth knowledge in all relevant prosecution and revenue protection regulations including Penalty Fare Regulations, Regulation of Railways Act, Byelaws and Conditions of Travel
Understanding of basic railway operations with a thirst to learn more
The role holder must have and awareness of analytical and decision making skills and be able to demonstrate personal vision and direction in line with company strategic objectives
An awareness of financial planning and budget management and able to leverage resources to deliver optimum outcome
Full JD attached.
