Job title: DayMaker Concierge
Location: London, Soho W1F 9NA
Working Days: Monday – Friday
Hours: 0900 – 1600 with required flexibility to support business operations (30 Hours)
Role Overview:
As Kanaloa House’s DayMaker Concierge, you’ll be the polished, personality-led front-of-house specialist who sets the tone for every guest and employee interaction. This role is designed to deliver a seamless, high-end experience that reflects Kanaloa House’s style and values. You’ll take pride in your environment, anticipate needs, and create moments that make a lasting impression.
Your mission? To transform the guest experience into a true business asset, elevating first impressions, supporting daily operations, and making Kanaloa House’s a destination workplace for clients, employees, and tenants alike.
About You:
You’re passionate about creating memorable experiences and thrive in dynamic environments. You bring energy, confidence and a proactive mindset to every interaction.
Key strengths include:
Customer Experience Focus: A genuine passion for delivering outstanding service.
Collaborative Mindset: You work well with diverse teams and value open communication.
Forward-Thinking: You anticipate needs and adapt with agility.
Attention to Detail: You take pride in presentation and precision.
Problem-Solving: You find smart solutions and keep operations running smoothly
Responsibilities
Deliver an exceptional front-of-house experience for guests, employees, and tenants.
Manage meeting room bookings and coordinate space usage to ensure smooth operations.
Provide proactive support to alleviate pressure points across teams.
Maintain high standards of presentation and professionalism at all times.
Act as a trusted point of contact for queries, directions, and assistance.
Collaborate with internal teams and the Facilities Coordinator to ensure seamless service delivery.
Support with events and managing check-ins and the cloakroom
Setting up the space and meeting rooms for events and resetting the space to ensure a seamless transition for the AM team to be ready for operating hours
Who is On Verve?
We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers. Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the ‘makers of someone’s day’.
Find out more: www.on-verve.com or follow us: Twitter @On_Verve / Instagram @weareonverve
What is a DayMaker?
A DayMaker is to have the ability to be the maker of someone’s day by understanding the environment you are in. Take ownership of the surrounding areas to create an amazing employee and guest experience.
Our Values
Passionate about personality
Connecting through understanding
We celebrate individuality and actively embrace diversity of thought.
We’re open to new ideas. The best ones come from our teams and we’re always ready to hear them.
We understand the environment we are in and tune-in to the employees and guests we’re engaging with.
The employees and guests we engage with are at the heart of everything we do, and we promise to make their day down to the smallest details.
Job Type: Full-time
Pay: £16.50 per hour
Benefits:
- Employee discount
- Health & wellbeing programme
Work Location: In person
