We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be crucial in ensuring customer satisfaction and loyalty.
Duties
- Respond to customer inquiries via phone, ensuring a high level of service and professionalism.
- Utilise effective phone etiquette to create a positive experience for each caller.
- Assist customers with product information, order status, and troubleshooting issues.
- Engage in upselling opportunities to enhance customer experience and drive sales.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Analyse customer feedback and provide insights for continuous improvement.
- Collaborate with team members to resolve complex issues efficiently.
Skills
- Strong phone etiquette with the ability to maintain professionalism under pressure.
- Experience in upselling techniques to maximise customer engagement.
- Proficient in data entry with attention to detail for accurate record keeping.
- Ability to analyse information and provide solutions based on customer needs.
- A positive attitude and willingness to learn in a fast-paced environment.
Join us as we strive to deliver outstanding service and support while fostering a collaborative work environment!
Job Type: Full-time
Pay: From £24,261.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
- Nottingham: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 30/11/2024
