Partington’s is family-owned and operates Holiday Parks across Lancashire, the Lake District and Yorkshire Dales plus Walterz Entertainment Centre near Blackpool. Established over 80 years ago, and offering Holiday Home ownership and short break holidays in an extensive range of accommodation. Partington’s also offer caravan touring holidays and seasonal touring pitches at several Parks.
For more information, please visit: https://www.partingtons.com/partingtons-people/
We are recruiting for a highly motivated and reliable person to work in a telephone customer service centre with experience and understanding of excellent customer service. This role is perfect for someone who excels at communicating with others in a professional manner to ensure a high quality of customer service is provided to our guests; our vision is ‘to make every day feel like a holiday’.
Role: Customer Service Executive
Location: Head Office (relocating from Thornton to Staining this year)
Hours: 38 hours per week.
Salary: £13.92 per hour
Shift pattern: Tuesday to Saturday (but able to flex 5 out of 7). Between 9am & 6pm
Role overview
- Assist all correspondence including inbound and outbound calls, webchats and emails from customers and clients, e.g. queries, requests, orders and complaints.
- Contact potential customers and clients with the aim of gathering information or selling a product.
- Liaise directly with customers to take payments, deal with cancellations plus creating and amending bookings.
- Collate feedback from customers to continuously improve customer satisfaction
- To work in other areas of the business as and when required including areas such as Park Receptions and Housekeeping.
Benefits include:
- Birthday Treat - Additional day annual leave
- Wellness programmes
- Team Member awards
- Loyalty leave
- Bonus schemes
- 1 in 6 weekends off (if applicable) / where possible
- Ongoing training and development
- Refer a friend and Great Ideas schemes
- Team events
- Use of leisure facilities across the Parks
- Discounted food
- Employee discount off holidays with the Partington Group
- Employee discount at Walterz Entertainment Hub
- Employee discount - Local Attractions Discount Scheme
- Pension scheme
- Uniform provided
Requirements:
- Proven experience within customer services, preferably within a call centre environment. Additional training will be provided.
- Able to produce right to work documentation (e.g. passport or birth certificate & NI document)
- Able to produce valid driving licence
- Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
- Rapport building and controlled objection handling skills are essential
Job Types: Full-time, Permanent
Pay: From £13.92 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Referral programme
Application question(s):
- Briefly tell us why this role appealed to you?
- Do you know anyone who currently works for Partington's?
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
