Overview
We are seeking a dynamic and experienced Assistant Manager to join our team. The ideal candidate will possess strong leadership qualities and excellent organisational skills, with a background in retail or sales management. This role offers an exciting opportunity to contribute to the growth and success of our organisation by supporting daily operations, supervising staff, and ensuring exceptional customer service. Fluency in multiple languages is highly desirable to facilitate effective communication across diverse customer bases and team members.
Duties
- Assist the Store Manager in overseeing daily store operations, ensuring smooth functioning throughout the day
- Supervise and motivate team members, fostering a positive work environment and encouraging professional development
- Manage sales targets and implement merchandising strategies to optimise product presentation and maximise revenue
- Provide excellent customer service by addressing enquiries professionally via phone and in person, maintaining high standards of phone etiquette
- Coordinate staff schedules, organise rotas, and ensure adequate coverage during shifts
- Support recruitment, onboarding, and training of new employees to uphold organisational standards
- Monitor stock levels, assist with inventory management, and ensure displays are well-maintained and organised
- Analyse sales data and prepare reports for senior management to inform strategic decisions
- Handle administrative tasks such as maintaining records, processing paperwork, and managing correspondence efficiently
Requirements
- Proven management experience within retail or sales environments, including supervising teams and overseeing daily operations
- Strong leadership skills with the ability to motivate and manage diverse teams effectively
- Excellent communication skills; bilingual or multilingual abilities are highly advantageous for engaging with a broad customer base
- Organisational skills with a keen eye for detail in merchandising, stock control, and administrative duties
- Demonstrated time management capabilities to prioritise tasks effectively in a fast-paced setting
- Experience in retail management or related fields such as sales management or merchandising is preferred
- Proficiency in organisational tools, with strong administrative experience including record keeping and reporting
- Exceptional phone etiquette and interpersonal skills for professional interaction with customers and staff alike
- Ability to work collaboratively within a team environment while maintaining a proactive approach to problem-solving
Pay: £33,000.00-£35,500.00 per year
Experience:
- team leader: 3 years (preferred)
Licence/Certification:
- Personal Licence (preferred)
Work Location: In person
