Job Summary
North Gate is a happy place to work and live; porters, caretakers, cleaners and security guards all make a significant contribution in creating this atmosphere. Reporting to the Head Porter, working closely with estate office, cleaner, caretaker, and back porter colleagues Night Porters provide a highly professional, smooth and seamless service to North Gate residents and their visitors.
Porters are polite and respectful towards, colleagues, trades and delivery people and anyone else they encounter while performing their duties. Uniform should be clean and well pressed.
Duties
Reporting to the Head Porter, Night Porters work a 12-hour shift pattern of 4 days ON 4 days OFF from 8pm to 8am
- Arrive at North Gate shortly before shift start so you are ready to start work at 8pm
- Check porters’ lodge for any notices
- Get briefing from departing Duty Porters to enable a smooth transition
- Open block doors to residents and visitors
- Monitor Blocks 1 and 9 at least once an hour, check lifts and record visits on notice boards
- Ensure there is cover for blocks 1-4 and 5-9 and that one of you stays visible on the front drive
- Regulate parking on front drive to maximise space
- Keep contractor vehicles off front drive
- Help residents with shopping and luggage
- Accompany delivery people to block destination and ring delivery destination doorbells. Wait until delivery has been made. Take any undeliverable items to store and record on time sheet
- Check blocks, entrance halls, lifts and lift alarms are clean and working, that entrance doors and gates are opening and closing properly
- Talk to anyone wanting to access the site before letting them on, eg ask how can you help, where they are going and direct them to their destination
- Report trades people to Head Porter if they are working outside of allowed hours or not abiding by North Gate rules
- Distribute notices to blocks and residents as required by the Estate Office
- Keep paths and drives well gritted as and when necessary
- Sign flat keys in and out to people who have written permission to take them, using the record book in the Estate Office
- Follow the Night Schedule rota
- External and internal Lighting to be turned ON / OFF
- Full North Gate Uniform to be always worn
- Report any faults and issues as they arise, to Head Porter (or Deputy in the Head’s absence)
Qualifications
- Ability to communicate effectively with diverse guests
- Previous hotel or hospitality experience preferred but not required; a passion for guest service is essential
- Excellent phone etiquette and communication skills to engage confidently with guests and team members
- Strong understanding of and ability to maintain a safe environment overnight
- Demonstrated ability to work independently with minimal supervision during night shifts
- Knowledge of hospitality standards and guest service excellence is highly desirable
- Flexibility to work overnight hours in a fast-paced environment
This role is perfect for energetic individuals who thrive in a hospitality setting and enjoy providing memorable experiences while ensuring safety. Join us as a Night Porter and be part of a dedicated team committed to delivering outstanding service around the clock!
Pay: £15.81 per hour
Benefits:
- Bereavement leave
- Canteen
- Company pension
- Financial planning services
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
