Job Overview
We are seeking a Duty Manager to lead daily operations within our Community Owned hospitality environment. As a pivotal team member, you will oversee guest experiences, ensure smooth service delivery, and uphold the highest standards of hospitality. Your proactive leadership will inspire staff, enhance guest satisfaction, and maintain a welcoming atmosphere that encourages repeat visits. This role offers an exciting opportunity to be at the forefront of guest services, driving excellence in a vibrant setting.
Duties
- Supervise daily hotel operations, ensuring all departments deliver exceptional guest experiences
- Coordinate front desk activities, including check-ins, check-outs, and guest inquiries
- Support and motivate staff to maintain high standards of service and professionalism
- Handle guest complaints or issues promptly and effectively to ensure satisfaction
- Oversee safety protocols and ensure compliance with health and safety regulations
- Assist in training new team members on service standards and operational procedures
- Maintain clear communication between departments to facilitate seamless service delivery
Requirements
- Proven experience in hotel management or hospitality roles, with a strong focus on guest services
- Excellent leadership skills with the ability to motivate and manage a team in a fast-paced environment
- Strong organizational skills with attention to detail and problem-solving capabilities
- Knowledge of hospitality industry standards, safety procedures, and customer service best practices
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Passion for delivering outstanding guest experiences and fostering a welcoming atmosphere
Pay: £30,000.00-£33,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
