Are you a friendly, professional and highly organised individual with a passion for delivering excellent customer service?
We are looking for an enthusiastic Dental Receptionist to join our welcoming team within our modern, four-surgery private dental practice.
About the Role
As the first point of contact for our patients, you will play an important role in ensuring every patient receives a warm welcome and an exceptional experience from the moment they contact the practice.
This is a varied and busy role requiring excellent communication, organisation and customer service skills. You will work closely with our clinicians, nursing team and management to ensure the smooth day-to-day running of the practice.
Your responsibilities will include:
- Welcoming patients and providing a friendly, professional reception service
- Managing incoming telephone calls, emails and patient enquiries
- Booking, amending and coordinating appointments
- Effectively managing clinicians' diaries to maximise efficiency
- Taking payments and discussing treatment costs and payment options with patients
- Supporting patients with membership and dental plan enquiries
- Following up treatment plans and outstanding appointments
- Managing recalls and maintaining accurate patient information
- Liaising with clinicians and the wider dental team
- Maintaining patient confidentiality at all times
- Supporting general administrative duties within the practice
What We're Looking For
We are looking for someone who is:
- Friendly, approachable and confident
- Professional and well presented
- An excellent communicator, both face-to-face and over the telephone
- Highly organised with good attention to detail
- Comfortable working in a busy environment and managing multiple priorities
- Proactive with a positive, "can-do" attitude
- Confident discussing appointments, treatment and fees with patients
- A strong team player who is willing to support colleagues
- Committed to providing an excellent standard of patient care and customer service
Previous dental reception experience would be advantageous, particularly within a private dental setting; however, candidates with strong reception, administrative or customer service experience will also be considered.
What We Offer
- A friendly, supportive and experienced team
- A modern four-surgery private dental environment
- A varied and rewarding role
- Training and ongoing support
- Opportunities for further development and progression
- The opportunity to work alongside clinicians providing a range of general and advanced dental treatments
- Competitive salary dependent on experience
This is a fantastic opportunity for someone who takes pride in delivering exceptional customer service and would like to become an integral part of a professional and patient-focused dental team.
To apply, please send your CV together with a brief covering note to
Justine Redmile at [email protected].
We look forward to hearing from you.
Job Types: Full-time, Part-time, Permanent
Benefits:
- Company pension
- Employee discount
- Free parking
Education:
- GCSE or equivalent (preferred)
Work Location: In person
