Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, Canada, New Zealand, The Netherlands and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!
If this all sounds like something you want to be a part of then we'd like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.
Our people are at the heart of our business and we’re recruiting for a full time Business Travel Apprentice to join our Operations team. You'll be based from our Leamington Spa Office. This is an exciting time to join us as we’re rapidly expanding our global operations.
As a Business Travel Apprentice, you will be responsible for responding to inquiries from key clients, using industry knowledge to give informative advice and options so clients receive the best possible service.
What You'll Do
- Handle inquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
- Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
- Give clients accurate information about visa and passport requirements;
- Carry out full research for each client to ensure that the best possible option is provided and that each client can make a well-informed decision.
- Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
- Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
- Build and update travellers' profiles so that their needs and requirements can be met as accurately as possible (offline).
- Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global.
- Ensure that the profile and booking systems are 100% accurate and up to date all the time.
- Ensure that all tickets are issued within specified deadlines.
- Arranging hotel billbacks.
- Rail refunds and enquiries
- Be mindful of and flag any potential fraud risks.
What We’re Looking For
- You'll have an interest in travel.
- You'll have excellent communication skills, both written and verbal.
- You'll have good telephone manner along with good verbal reasoning skills.
- You'll have good attention to detail and understand the importance of accuracy.
- You'll have excellent organisational skills and be able to work to strict deadlines.
- You'll be able to work individually and as part of team.
- You’ll be happy to work between the hours of 8am and 6pm on a rota basis and be able to attend out of hours training if required.
What We Can Offer
Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including:
- Group Life Cover - after probationary period
- Cash plan scheme - after probationary period
- EAP Scheme
- Pension Scheme
- Volunteering days
- Travel Discounts
- Shopping discount
- Christmas Savings Scheme
- Season Ticket Loans
Job Types: Full-time, Apprenticeship
Pay: £15,600.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Referral programme
- Sabbatical
- Sick pay
Ability to commute/relocate:
- Leamington Spa CV32 4XP: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you currently eligible to work in the UK without any future sponsorship requirements?
Work Location: In person
