Reception Manager

Job details

Reception Manager

Department- Front of House

Reporting to: Hotel Operations Manager

Purpose of the role:

· To lead and inspire the Front of House team (Reception, Concierge, Nights) to provide the highest level of service;

· To oversee the day to day operations of Front of House with a focus on guest satisfaction and service delivery;

Duties and Key Responsibilities:

· To create a positive, energetic, standards-driven, results-focused working environment

· To act as a mentor and role model for the FOH team

· To inspire and develop each team member to reach their fullest potential

· To oversee and monitor departmental training programmes

· To ensure all hotel standards are consistently delivered and guest expectations exceeded

· To manage performance and set targets for the FOH team

· To manage guest relations and ensure guest feedback is responded to in a timely and appropriate manner

· To attend meetings representing the department and relaying all vital information to the FOH team

· To communicate effectively with all departments and build strong working relationships

· To promote awareness of hotel events and create a culture of strong product knowledge within the team

· To operate a recruiting for excellence policy ensuring the highest calibre of new FOH team members

· To ensure all departmental Standard Operating Procedures are adhered to

Key Requirements:

Proactive approach / Attention to detail / Demonstrate Initiative / Absolute professionalism at all times / High standard of personal grooming

Skills and Experience:

Relevant hotel experience in a similar establishment

Company Benefits:

28 days paid holiday per annum, including bank holidays
Pension scheme
Career progression through training and development
Staff car parking
Free meal whilst on duty in our staff restaurant
Friends and Family bedroom rate of £85 (including tax and breakfast) at Danesfield House Hotel and Spa
Discount of 15% on products used in the Spa
Discount of 50% on treatments taken in the Spa
Discount of 25% on products in the Gift Shop
Discount of 50% off Food and Drink up to maximum of 6 people (all bookings require prior authorisation)

Contract type: Permanent full-time

Hours: 45 hours per week/ 5 days out of 7

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

Work Location: In person