Queensway Coffee House & Bar is looking for a confident, friendly and outgoing Hospitality Manager with exceptional people skills and a genuine passion for customer service.
This is a people-focused role. We need someone who naturally enjoys talking to customers, building relationships and creating a warm, welcoming atmosphere. You will be the face of the business and should be comfortable engaging with everyone from regular customers and families to event organisers and new visitors.
We are looking for someone who is approachable, enthusiastic and personable, with the confidence to lead a team while delivering an outstanding customer experience. Excellent communication and social skills are essential, alongside a minimum of 5 years' hospitality experience.
The Role
As Hospitality Manager, you will take an active role in the day-to-day running and development of Queensway Coffee House & Bar. You will be responsible for ensuring customers receive excellent service while supporting the team and helping the business grow.
You will also be involved in events, social media, promotions, weekly administration and management reporting, making this a varied role for someone who enjoys being hands-on and working in a busy hospitality environment.
Key Responsibilities
- Deliver an exceptional customer experience and ensure customers feel welcomed and valued
- Build strong relationships with customers and encourage repeat business
- Be a friendly and approachable presence within the venue
- Lead, motivate and support the hospitality team
- Lead with our events including bookings and relevant admin
- Oversee the day-to-day running of the café and bar
- Manage staff rotas and day-to-day staffing requirements
- Maintain excellent standards of service, cleanliness, presentation and food quality
- Handle customer enquiries, feedback and complaints professionally
- Organise and oversee events, including birthdays, wakes, networking events, quiz nights, live music and private functions
- Develop and manage our social media presence
- Create engaging content and promote events, offers and the venue
- Complete weekly administration and management reports
- Monitor stock, ordering and wastage
- Support sales and business development
- Work closely with the owners/management team to develop new ideas
- Ensure health & safety, licensing and operational procedures are followed
The Person
We're looking for someone who:
- Has 5+ years' hospitality experience
- Has previous supervisory or management experience
- Has excellent social and communication skills
- Has a genuine passion for customer service
- Is naturally friendly, confident and approachable
- Enjoys meeting and talking to people
- Can build relationships with customers and staff
- Has experience in events and event management
- Has experience with social media and marketing
- Is organised and confident with administration and weekly reporting
- Can lead a team and work well under pressure
- Is proactive and able to work independently
- Has a positive, energetic and professional attitude
- Is flexible and able to work evenings and weekends when required
What We Offer
- Full-time position
- Competitive salary depending on experience
- Annual holiday entitlement
- Performance/annual bonus opportunity
- Staff benefits and discounts
- Friendly and supportive working environment
- Opportunity to have a genuine influence on the growth of the business
- Varied role covering hospitality, events, social media and business development
- Opportunity for progression as the business grows
About Queensway Coffee House & Bar
Queensway is a friendly café and bar offering great coffee, delicious food and a welcoming environment throughout the day and into the evening.
We cater for wakes, birthdays, networking events, private functions, quiz nights, live music and other events, and we're looking for the right person to help us continue developing the venue.
If you're a people person who loves hospitality, enjoys making customers feel welcome and wants to be part of growing a business, we'd love to hear from you.
How to Apply
Please email your CV and a covering letter explaining:
“Why would I be suitable for the Hospitality Manager role at Queensway Coffee House & Bar, and what would I bring to the business?”
Email our admin team [email protected]
Please include a covering letter with your application. Applications without a covering letter may not be considered. We look forward to hearing from you...
Pay: £25,000.00-£30,000.00 per year
Work Location: In person
