Job Title
Ice Cream Server / Gelato Server
Job Summary
The Ice Cream Server is responsible for delivering a friendly, efficient, and high-quality customer experience in an ice cream parlour environment. This role involves serving ice cream and desserts, handling customer transactions, maintaining hygiene standards, and supporting daily shop operations.
Key Responsibilities
- Greet customers in a warm, professional, and welcoming manner
- Serve ice cream, gelato, sorbets, and desserts accurately and attractively
- Advise customers on flavours, allergens, specials, and seasonal products
- Operate the till, process card payments, and manage transactions accurately
- Maintain cleanliness of serving areas, equipment, counters, and seating areas
- Follow food safety, hygiene, and health & safety regulations at all times
- Restock freezers, toppings, cones, and packaging as required
- Assist with opening and closing duties, including cleaning and preparation
- Handle customer queries or complaints politely and escalate when necessary
- Support the wider team during busy periods
Skills and Experience
- Strong customer service and communication skills
- Friendly, reliable, and professional attitude
- Ability to work efficiently in a fast-paced environment
- Basic numeracy and confidence handling payments
- Attention to detail, especially with presentation and hygiene
- Previous food service or retail experience desirable but not essential
Working Conditions
- Standing for extended periods
- Evening, weekend, and holiday shifts may be required
- Manual handling of light equipment and stock
Training
Full training will be provided, including food hygiene, allergen awareness, and product knowledge.
Job Types: Part-time, Temporary, Temp to perm
Pay: £12.71-£12.72 per hour
Work Location: In person
