Salary: £24,500 – £28,160 per annum depending on experience
Hours: 35 per week.
Location: Derby City
Contract: Permanent
Job reference number: 1758
Cranstoun Derby provides a range of services for those affected by drugs and alcohol. As part of the administration team, you will be the first point of contact, dealing with people who use our services in a non-judgmental, open and honest manner, helping them to feel comfortable when accessing our service. Working as a team you will also be responsible for providing effective administrative support to the Derby city service, including prescribing administration. Experience of prescribing is not required as training will be provided.
You’ll need excellent communication skills to provide a welcoming and informative front of house and telephone service to all our customers. Good written and computing skills are also needed to be able to work confidently with all Microsoft programs and a case management system. We’re looking for a team player who’s organised and efficient to ensure the day-to-day workload is managed effectively and completed within agreed deadlines. The ability to transfer your skills from one area of expertise to another would be an advantage.
Above all, you’ll be interested in joining a team that’s committed to providing excellent customer service working within a challenging, fast-paced, dynamic and rewarding work environment that positively impacts people’s lives.
The service operates core hours of Monday – Friday, 9am – 5pm. They also offer additional service hours on Wednesday and Thursday evenings until 8pm. There will be a requirement to cover these hours on a rota basis.
All posts will be subject to an enhanced DBS Disclosure.
To discuss the role prior to application contact Sarah Randerson – Mobilisation Lead [email protected]
How to apply:
To apply for this role, please submit your CV, along with a Cover Letter outlining your skills, experience, relevant qualifications and values fit for the role to [email protected]. Please ensure you clearly state the Job Reference Number on your Cover Letter.
Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Closing date: 6th September 2026
