Job Summary
The Nexus Globe Ltd is seeking a proactive IT Technician to support the day-to-day IT operations of our business. As a company specialising in the wholesale of brand-new and used mobile phones, alongside operating an e-commerce store for health and beauty products, you will ensure our hardware, software, network, and business systems remain secure, reliable, and efficient to support office, warehouse, and online operations.
Responsibilities
- Provide technical support for desktops, laptops, printers, mobile devices, and business software.
- Install, configure, and maintain Windows operating systems, Microsoft 365, and company applications.
- Manage and troubleshoot LAN, Wi-Fi, VPN, routers, switches, firewalls, and TCP/IP connectivity.
- Administer Active Directory, user accounts, file permissions, and Windows Server environments.
- Support inventory, warehouse, and e-commerce systems by resolving hardware and software issues.
- Monitor IT infrastructure, perform routine maintenance, software updates, and system backups.
- Maintain IT equipment and software asset records.
- Resolve IT support requests using helpdesk systems and provide timely assistance to users.
- Assist in implementing cybersecurity measures to protect company systems and data.
Requirements
- Experience in an IT Support or IT Technician role.
- Strong knowledge of Windows operating systems, Microsoft 365, computer hardware, and networking (LAN, TCP/IP, VPN, DNS, routers, and firewalls).
- Experience with Windows Server and Active Directory administration.
- Good troubleshooting and problem-solving skills.
- Familiarity with helpdesk or ticketing systems such as ServiceNow, Jira, or similar.
- Excellent communication skills and the ability to support users in a fast-paced wholesale and e-commerce environment.
Candidates currently on PSW or Student Visa are welcome to apply.
Pay: £41,700.00 per year
Experience:
- IT Technician: 1 year (preferred)
Work Location: In person
