Cromwood Housing Group exists to support vulnerable people by providing high quality homes that enable them to take the next steps in their lives.
We were established more than 20 years ago and have supported thousands of people in London, Greater Manchester and other parts of the UK. During that time we have built a reputation among partners and investors for bringing an agile, entrepreneurial and innovative approach to finding new solutions to the housing crisis. Working alongside a range of organisations, it’s enabled us to deliver the right homes in the right places at the right time – whether it’s temporary accommodation or permanent homes.
We are recruiting for a professional and experienced Neighbourhood Housing Officer to serve as the key liaison among tenants, the lettings team, and support networks, playing a pivotal role in sustaining tenancies. Operating as the frontline observer, you will required to promptly and effectively address any tenancy issues that may arise.
This role involves travelling to sites in the South London area daily to provide direct support and management to the residents/tenants.
Reporting to: Lettings & Tenancy Manager
Hours: Monday – Friday, 9.30am – 5.30pm
Contract type: Permanent/full time
Area: South London area
Salary: £35,000 per annum, depending on experience
Benefits: 30 days annual leave plus Jewish and public holidays, Company pension scheme, bonus scheme based on performance levels at 5% of salary, Company car and health & wellbeing portal
Neighbourhood Housing Officer main duties include:
- Signing tenants up to the property, ensuring that they are aware of all aspects of the tenancy and their rights according to government legislation.
- Providing correct information to tenants regarding re-housing, benefits or any other relevant tenancy issues.
- Undertaking regular visits to the property to deal with any tenancy related issues.
- Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.
- Dealing with any potential complaints received, this may include reports of anti-social behaviour, noise nuisance, property condition and environmental issues.
- Enforcing tenancy conditions accordingly whilst working with other members of staff to ensure this is understood.
- Working closely with customers and offer advice to help promote positive behaviour.
- Keeping records, reports and other admin related to their duties.
- Ensuring that vulnerable residents are signposted to key agencies.
- Providing appropriate support in the capacity of a landlord
Requirements for the Neighbourhood Housing Officer role include:
- Previous experience as a Housing Officer, overseeing a number of different sites
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Good conflict management skills
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- A collaborative and team-oriented mindset
- Innovative, pro-active, and highly motivated
- Experience of dealing with ASB (Anti-Social Behaviour)
- An understanding of issues around housing law, rights of tenants and landlords and laws relating to repairs (Desirable)
- Able to carry out property visits across the designated area
- Good record keeping skills
- Problem solving skills
- A good understanding of Workplace Health & Safety regulations and procedures (Desirable)
- Ability to interact with people from a wide range of backgrounds
- Bachelor’s degree in a related field (or equivalent experience) desirable
- The post holder will be subject to a standard DBS check paid for by Cromwood
- A full valid driving licence
If you meet the above requirements, we look forward to receiving your application, To apply, please submit a copy of your up-to-date CV and answer the screening questions.
By submitting your CV you are giving your consent for us to use your details to assess your suitability for this vacancy. Your details will be seen by those assisting with the recruitment process, this includes recruitment consultants assisting Cromwood with the recruitment of this role.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
If you have not heard from us within 14 days, unfortunately your application has been unsuccessful.
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
Benefits:
- Additional leave
- Company pension
- Health & wellbeing programme
Application question(s):
- Please tell us the first part of your postcode
- Please tell us when you are available to start a new role
Experience:
- Housing Officer: 1 year (preferred)
Licence/Certification:
- driving licence that allows you to drive in the UK (required)
Work authorisation:
- United Kingdom (required)
Work Location: On the road
