Medical Receptionist – 19 Hours per Week
Mercheford House Surgery
March, Cambridgeshire
We are looking for a friendly, organised and enthusiastic Medical Receptionist to join our busy GP practice team.
The successful applicant will be one of the first points of contact for our patients and will provide a professional and helpful service, both face-to-face and over the telephone.
Working hours
- Tuesday: 7.45am–1.00pm
- Wednesday: 2.00pm–6.00pm
- Thursday: 7.45am–12.00pm
- Friday: 1.00pm–6.30pm
Total: 19 hours per week
The successful applicant must also have a flexible approach and be willing to work additional hours when reasonably required to provide cover for colleagues’ holidays, sickness and other absences.
Main duties
- Welcoming patients and visitors in a polite and professional manner
- Answering telephone calls and dealing with patient enquiries
- Booking, changing and cancelling appointments
- Supporting patients to access the most appropriate service using agreed care-navigation procedures
- Processing patient and administrative tasks accurately
- Issuing repeat prescriptions and documents in accordance with practice procedures
- Processing incoming and outgoing correspondence
- Maintaining accurate and confidential patient records
- Supporting the opening and closing of the practice when rostered
- Working closely with the wider clinical and administrative team
About you
We are looking for someone who:
- Has excellent communication and customer service skills
- Is friendly, calm, professional and confident
- Can remain organised in a busy environment
- Has good IT skills and is willing to learn new systems
- Can prioritise their workload and work accurately
- Works well independently and as part of a team
- Understands the importance of patient confidentiality
- Is reliable and adaptable
- Can work the stated hours and provide reasonable additional cover when required
Previous experience of working in a GP practice, the NHS or another healthcare environment would be an advantage. Experience of using SystmOne would also be desirable, although appropriate training will be provided.
Job details
- Job type: Part-time
- Hours: 19 hours per week
- Pay: £12.71
- Location: Mercheford House Surgery, March, Cambridgeshire
To apply, please submit your CV together with a short covering letter explaining why you are interested in the role and how your experience meets the requirements.
Mercheford House Surgery is committed to equality, diversity and inclusion. We welcome applications from suitably qualified candidates from all backgrounds.
Pay: From £12.71 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
