About Birmingham City University
At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.
Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.
Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.
By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.
Role Summary
As Senior Assessment Coordinator, you will provide operational leadership across assessment activities, with a particular focus on the delivery of digital examinations. You will act as a key point of contact for colleagues, providing guidance and support during assessment periods, resolving issues and helping to ensure a smooth experience for students and staff.
You will develop expert knowledge of the University’s digital assessment platforms, support colleagues in their use and contribute to continuous improvement across assessment processes.
Through effective coordination and support of assessment activities, you will:
-
Act as deputy to the Assessment Officer, supporting the delivery of assessment operations throughout the academic year.
-
Lead the operational delivery of online examinations, including troubleshooting issues and supporting colleagues during peak assessment periods.
-
Provide guidance and support to Assessment Coordinators, academic colleagues and other stakeholders.
-
Develop and maintain guidance materials, resources and training support for digital assessment systems.
-
Liaise with IT Services and external suppliers to resolve technical issues and support system improvements.
-
Ensure assessment activities are delivered accurately and in line with University policies, procedures and regulatory requirements.
-
Maintain accurate records, reporting information and assessment data.
-
Support process improvements and contribute to the development of effective and efficient ways of working.
-
Provide support, training and guidance to colleagues and invigilators as required.
We are looking for an organised and proactive colleague with experience of assessment administration, academic operations or a similar environment.
Essential Requirements
-
Experience working in assessment administration, academic operations or a similar higher education environment.
-
Strong IT skills, with the ability to learn and support the use of new systems and software.
-
Experience supporting or supervising colleagues and providing day-to-day guidance.
-
Excellent organisational skills, with the ability to manage competing priorities and meet deadlines.
-
Knowledge of assessment processes, procedures and digital assessment platforms.
-
Strong communication skills, with the ability to work effectively with students, academic colleagues and professional services teams.
-
Experience managing complex administrative processes while maintaining accuracy and compliance.
-
Proficiency in Microsoft Office applications, particularly Excel and Word.
Desirable Requirements
-
Experience of process improvement, change initiatives, assessment reporting or examination scheduling and systems.
Further Information
If you are excited by the opportunity to help shape the future of Student and Programme Administration Team, we would love to hear from you.
For an informal discussion about the role, please contact Tori Matthews at [email protected].
Interviews for this role are planned to take place on 8 September 2026.
We reserve the right to close this vacancy early if we receive a high volume of applications, and encourage you to apply as early as possible to avoid disappointment.
Please note that candidates who have been unsuccessful for the same role within the last six months may not normally be reconsidered. We encourage applicants to reapply when they have gained additional skills, qualifications, or experience relevant to the role.
Why not explore our campuses using our interactive map: Interactive Map | Birmingham City University
Why work for us
-
Work–life balance – Generous leave and hybrid working (role dependent).
-
Career development – Opportunities to grow, develop and progress your career.
-
Reward and wellbeing – Competitive pay, pension, wellbeing support and staff benefits.
-
Inclusive culture – A supportive, diverse environment where everyone belongs.
Visa Sponsorship
This role may be eligible for sponsorship under the Skilled Worker visa route, subject to meeting the relevant criteria. For further information, please visit: https://www.gov.uk/skilled-worker-visa
