ROLE PURPOSE
The HR Officer is the lead for all people management and employment aspects across the business. This role holds end-to-end accountability for the employee lifecycle — from recruitment through to exits and ensures the Archway Facilities operates in full compliance with employment legislation.
ACCOUNTABILITIES & RESPONSIBILITIES
- Leads recruitment and hiring for all cleaning staff, owning the process from attraction through to offer and set up
- Providing advisory support to Supervisors and management team
- Manages the onboarding and induction process, ensuring new starters are set up effectively and complete all required checks and training
- Owns the company’s training and skills development programme
- Manages all disciplinary and grievance processes, acting as sole accountable owner
- Oversees employee wellbeing and welfare across the business and actively manage sickness absence and capability reviews
- Prepare the monthly payroll, identify and resolve any variations and submit payroll file.
- Leads on TUPE transfers, working alongside the Operations Manager and Finance function
- Ensures employment contracts are compliant and that right-to-work checks are completed
- Contributes to performance management and appraisals across all levels
- Provides input into GDPR and data protection compliance
- Supports DBS checks and safeguarding processes
- Contribute as part of office team with administrative functions for non-cleaning roles and broader projects on ISO etc
- Contributes to risk assessments and modern slavery and ethical trading obligations
- Ensure a positive productive culture across the business that maintains and improves employee experience and engagement.
KEY PERFORMANCE INDICATORS (KPIS)
1. Time to fill vacancies
2. Disciplinary and grievance case resolution time
3. Staff sickness management rate
4. H&S training completion rate
6. Right-to-Work compliance rate
PERSON SPECIFICATION
Essential
- Proven HR generalist experience, ideally in a facilities, cleaning, or field-based workforce environment
- Strong working knowledge of UK employment law, TUPE, and disciplinary and grievance processes
- Experience managing multi-site or dispersed workforces
- Confidence operating autonomously, making decisions, and owning outcomes
- Ethical conduct: Uphold the highest ethical standards and maintain confidentiality when handling sensitive employee and commercial information
WORKING CONDITIONS
1. Office based with occasional visits to client locations as required.
2. Flexible working pattern to meet business needs.
3. Company mobile phone and expenses provided.
Pay: £30,000.00-£35,000.00 per year
Work Location: In person
