Outreach Enhanced Recovery Worker
Work Pattern: Full Time – Monday – Friday 9:00AM – 5:00PM / Part Time 22.5 hours – 3 days per week, to be discussed at interview.
Contract: Fixed term contract until 31st August 2027
Starting salary: £25,390 per annum, rising to £26,206 after probation. Salary will be pro rata for part time hours
Norfolk and Waveney Mind is excited to launch our new Outreach Enhanced Recovery Worker Service we are looking for passionate individuals to join us in our mission “no one should have to face a mental health problem alone”.
We have opportunities available across Norfolk and Waveney, including:
Full-Time posts (37.5 hours per week) / Part-Time posts (22.5 hours per week)
Locations:
West Norfolk
1 Full-Time post / 2 Part Time posts
East Norfolk
1 Full-Time post / 1 Part Time post
North Norfolk
2 Part Time posts
South Norfolk
2 Part Time posts
*You will be required to travel to other locations where necessary. The role will include lone-working within with community and/or other appropriate community venues. Due to the nature of the role, a valid driver’s license and access to a vehicle are essential. Business insurance is also required. Mileage is reimbursed at 45p per mile for cars, after deducting the mileage between your home and work base.
About the Role
As an Outreach Enhanced Recovery Worker (OERW), you will provide community-based emotional wellbeing and resilience support to people experiencing poor mental health who may be unable or unlikely to access GP-based or statutory mental health services.
Working as part of the Norfolk and Waveney Mind Primary Care Network Service, you will collaborate with a wide range of partners including:
SupportNOW
Primary Care Networks
Norfolk and Suffolk NHS Foundation Trust (NSFT)
Local Authorities
Community and voluntary sector organisations
This is an exciting opportunity to be part of a new service designed to reach people who might otherwise fall through the gaps. You will support people in community settings, helping them improve wellbeing, build resilience, reduce barriers to support and strengthen their engagement with health, social care and local services.
What will you do in your role?
You will act as an initial point of contact for referrals, delivering person-centred and recovery-focused support through:
Assessment, triage and service access
Emotional wellbeing and resilience support
Recovery planning and brief interventions
Community engagement and partnership working
Risk assessment, safeguarding and lone working
Accurate record keeping and outcome monitoring
Service development and continuous improvement
Key responsibilities include:
Delivering up to six recovery-focused support sessions per person.
Completing triage, risk assessments and safety screening.
Supporting individuals to access health, social care and community-based services.
Maintaining accurate and timely case records.
Administering and recording outcome measures, including Dialog+.
Working collaboratively with partners to improve outcomes for service users.
Contributing to contractual targets, quality standards and service development.
We are seeking individuals who are:
Passionate about improving mental health and wellbeing.
Skilled at building positive, trusting relationships.
Able to work independently within the community.
Confident in assessing need, managing risk and safeguarding concerns.
Committed to recovery-focused and person-centred approaches.
Experienced in supporting people with mental health or social wellbeing needs.
Experience of working within mental health, community, social care, voluntary sector or related services would be advantageous.
Closing date: This vacancy may close without prior notice once a sufficient number of applications have been received. Therefore, if you are interested, please submit your application as early as possible.
Individual Interview Dates will be confirmed for interviews
How To Apply
When applying you will be asked what role you would like to be considered for.
*Candidates will be redirected to the Norfolk and Waveney Mind website to apply online
Norfolk and Waveney Minds Equity Statement
*We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.*
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
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Pay: £25,390.00 per year
Work Location: On the road
