Service Manager – Research Garage Peugeot & Citroën, Hinckley
Location: Hinckley, Leicestershire (LE10 1HL)
Job Type: Permanent
Ready to Lead a High-Performing Service Team?
Research Garage Peugeot & Citroën Hinckley is looking for an experienced and motivated Service Manager to lead our busy Service department.
This is an excellent opportunity for a driven automotive professional with strong leadership, organisational and customer service skills. You will oversee the day-to-day operation of the Service department, ensuring exceptional customer satisfaction, operational efficiency and commercial success.
As part of Research Garage Group, you will be supported with ongoing training, career development and the opportunity to grow within a well-established dealer group.
What We Offer
- Competitive salary package (dependent on experience) inc profit-related bonus
- Company vehicle
- 28 days annual leave (including bank holidays)
- Company pension scheme
- Employee discounts on vehicles, servicing and retail purchases
- Ongoing manufacturer and management training
- Career development opportunities
- Employee referral programme with financial rewards
Your Responsibilities
As a Service Manager, you will be responsible for delivering operational excellence, maximising profitability and maintaining the highest standards of customer service.
Your responsibilities will include:
- Leading, motivating and developing the Service team, including Service Advisors, Technicians and Drivers
- Managing workshop productivity, scheduling and technician utilisation
- Ensuring an exceptional customer journey by handling escalated enquiries and resolving complaints professionally
- Monitoring key performance indicators including labour efficiency, workshop utilisation, first-time fix rates and customer satisfaction
- Working closely with the Sales and Parts departments to ensure smooth daily operations
- Maintaining manufacturer standards, warranty compliance and Health & Safety requirements
- Holding daily team briefings to communicate objectives and review performance
- Reviewing job cards, invoices and service documentation for accuracy
- Managing workshop loading and capacity to maximise efficiency
- Driving Customer Satisfaction Index (CSI) performance through excellent customer care
- Working with the Parts Manager to monitor stock levels and parts availability
- Overseeing warranty submissions and ensuring accurate processing
- Promoting service plans, extended warranties, accessories and seasonal offers
- Coaching, mentoring and developing team members through regular reviews and training
- Managing courtesy vehicles and customer transport arrangements
- Maintaining a clean, professional and welcoming environment throughout the dealership
- Liaising with manufacturer representatives and implementing new initiatives
- Monitoring work-in-progress and keeping customers updated throughout the repair process
- Completing daily banking and financial checks where required
- Reviewing technician time records and labour allocation
- Following up declined work, MOT no-shows and lapsed customers to maximise retention
About You
We are looking for someone who can lead by example and inspire their team to deliver outstanding results.
You will have:
- Previous experience in a Service Manager role within the automotive industry
- Strong leadership and people management skills
- Excellent organisational and communication abilities
- Experience monitoring KPIs and driving departmental performance
- Confidence in producing reports and implementing operational improvements
- A customer-focused approach with excellent problem-solving skills
- The ability to adapt quickly to changing business needs
- A full UK driving licence
About Research Garage Group
Research Garage Group has been delivering exceptional customer service for decades across our dealerships in Hinckley and Nuneaton.We proudly represent leading automotive brands including Peugeot, Citroën, Fiat, Alfa Romeo, Jeep, Abarth, Fiat Professional and Leapmotor, offering new and used vehicle sales, servicing, MOT testing and manufacturer-approved repairs.
Our modern showrooms and state-of-the-art workshops, combined with our commitment to customer satisfaction, have made us the first choice for motorists across the region.
Apply Today
If you are an experienced automotive Service Manager looking for your next challenge, we'd love to hear from you. Join Research Garage Group and play a key role in leading our Service operation while building a rewarding long-term career.
Pay: £38,000.00-£60,000.00 per year
Benefits:
- Company car
- Company pension
- Employee discount
- Referral programme
Work Location: In person
