Clifford James is a market-leading solicitors’ firm who delivers a unique offer to its blue-chip clients which enables them to protect and preserve the value of their vehicle fleet assets following a road traffic accident. The business has grown significantly in recent years with plans to grow further by developing new products to expand its offer to existing clients as well as through gaining new clients.
People are important in our business and our investment in people is recognised by our Investors in People Gold award, LEXCEL accreditation and recently winning the Excellence in SME People Practices award at the HR & D Awards 2026.
Due to the continued growth of the business we are looking for a detail-oriented Claims Handler to join our team. You'll be responsible for effectively managing claims through to completion in a timely and accurate manner. The role will work closely with insurers, legal representatives, vehicle owners and internal teams to provide expert assessment, resolution and negotiation of claims. The role is essential in protecting financial interests, ensuring fair settlements and delivering high quality service to clients
Key Responsibilities:
Case Management: responsible for managing a portfolio of claims from initial notification through to final resolution. This includes gathering all necessary information, assessing liability and value, and ensuring that each claim progresses efficiently and in accordance with internal procedures and service level agreements (SLAs). Responsible for managing daily tasks ensuring accurate recording, tracking and updating of claims information.
Stakeholder Engagement: maintaining effective communication with internal and external stakeholders, providing regular updates, responding to queries promptly, and ensuring that all relevant stakeholders are informed of case developments. The ability to adapt communication style to suit different audiences and maintain confidentiality is critical.
Administration: drafting standard correspondence (e.g. client updates, third-party communications) in relation to the claim. Assisting in the preparation of court bundles and procedural documents. Managing diary/task management and email inbox allocating tasks where appropriate
Vehicle Repatriation & Salvage: Manage the repatriation of damaged vehicles by coordinating with repairers, storage agents, drivers, and Copart. Use Copart’s system to track vehicle collections, movements, and sales. Assess the value of damaged vehicles and salvage assets.
Knowledge
- Basic knowledge of legal standards and regulations
- Ability to provide accurate advice and technical guidance
Skills and Attributes
- Competence in using IT systems and preferably case management systems
- Ability to interpret and analyse data and documentation to identify trends, inform decision-making, and improve service delivery
- Excellent written and verbal communication skills, with the ability to adapt style for different audiences while maintaining professionalism and confidentiality.
- Proficient in identifying issues, analysing root causes, and implementing effective solutions
- Strong organisational skills with the ability to manage workload independently, meet deadlines, and adapt to changing priorities.
- Effective team player who supports colleagues, shares knowledge, and contributes to a positive team environment.
- Maintains high levels of accuracy and attention to detail in all aspects of work.
- Comfortable working in a dynamic environment with shifting priorities and varying workloads. Maintains performance and professionalism under pressure, managing multiple tasks and deadlines effectively.
- Builds trust and maintains long-term relationships with clients through consistent, high-quality service.
Qualifications
· At least 2 years’ experience in claims handling, insurance claims management or diminution cases at Administrative/Senior Administrative level
· GCSEs (or equivalent) in English and Mathematics at grade C/4 or above.
· Proficiency in Microsoft Office applications and familiarity with case management or CRM systems.
Job Type: Full-time
Pay: £30,000.00-£33,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
Ability to commute/relocate:
- Stocksfield NE43 7AL: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- The role is full time office based. Are you able to commit to working 5 days in the office?
Experience:
- Claims Handling: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
