Job Summary
We are seeking an experienced and dynamic Front of House Duty Manager to oversee daily operations within our hospitality establishment. The successful candidate will be responsible for ensuring exceptional guest experiences, supervising staff, and maintaining high standards of service. This role offers an excellent opportunity for a motivated individual with leadership qualities and a passion for hospitality to contribute to a welcoming environment and uphold the organisation’s reputation for excellence.
Duties
- Supervise front-of-house team members, ensuring smooth and efficient service delivery
- Manage guest enquiries and resolve any issues promptly and professionally
- Oversee staff scheduling, training, and performance management in line with organisational policies
- Ensure compliance with health and safety regulations and company standards
- Assist in organising events or special functions held at the venue
- Maintain a welcoming atmosphere by providing leadership and support to the team
- Collaborate with other departments to ensure seamless operations across the organisation
- Monitor guest feedback and implement improvements to enhance service quality
Qualifications
- Proven supervising experience within the hospitality
- Strong leadership skills with the ability to motivate and manage diverse teams
- Excellent guest service skills with a focus on delivering memorable experiences
- Multilingual or bilingual abilities are highly desirable to assist a diverse clientele
- Previous hotel experience is advantageous but not essential
- Knowledge of human resources practices related to staff management and development
- Organisational skills with the ability to prioritise tasks effectively
- Demonstrated ability to handle challenging situations calmly and professionally
This role is ideal for an enthusiastic professional eager to lead by example in a vibrant hospitality environment. The successful applicant will possess excellent communication skills, a proactive attitude, and a genuine passion for delivering outstanding guest service.
Pay: £13.50-£14.50 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
