Job Description:
Designer Exchange is a sustainable led company located throughout the UK, with a presence in Spain. Backed by a sister company that has had insurmountable success with the second hand electronic industry we have been open since December 2013 and have already exceeded all expectations.
Looking ahead we see nothing but fantastic opportunities for this company and it’s staff members as we look to open our 8th store. It is an incredible opportunity for anyone interested in breaking away from the usual retail routine and desires more from the designer and fashion industry that cannot only reach goals, but exceed them. We also offer an uncapped bonus scheme for all staff based on store performance.
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Reporting to: General Manager
Role Summary
As a Floor Manager, you will be responsible for leading the day to day activity on the shopfloor, ensuring an exceptional client experience while maintaining strong operational flow across the store. Acting as a visible leadership presence, you will guide and support the team through effective coaching, clear direction, and real-time decision making.
You will play a key role in driving sales performance, managing client engagement, and coordinating closely with back-of-house and buying teams to ensure smooth product flow and operational efficiency. Representing Designer Exchange standards at all times, you will foster a collaborative, high-performing environment that balances commercial success with premium service delivery.
Key Responsibilities
Shopfloor Leadership & Client Experience
- Take ownership of the shopfloor, ensuring a strong leadership presence and maintaining high standards of client experience at all times.
- Lead by example through active selling, role modelling, solution-selling techniques and premium service behaviours.
- Monitor customer flow, team positioning, and floor activity to maximise engagement, conversion, and overall sales performance.
- Provide real-time coaching and guidance to the team to ensure consistency in service delivery and commercial standards.
- Act as the first escalation point for complex or sensitive client situations, resolving issues professionally and in line with company values.
- Support and drive clienteling initiatives, encouraging relationship building and repeat client engagement.
Operational Flow & Back of House Coordination
- Coordinate effectively between the shopfloor, buying teams, and back-of-house operations to ensure smooth product flow and daily efficiency.
- Support operational priorities including product intake preparation, imaging coordination, stock movement, replenishment, and visual presentation standards.
- Maintain awareness of back-of-house workload and adjust floor coverage or priorities where required to support store operations.
- Ensure stock areas and operational processes are organised, compliant, and aligned with company procedures.
- Assist Store Management with monitoring stock availability, operational timelines, and general store logistics.
Sales Performance & Commercial Focus
- Supervise and support the team in achieving store targets and KPIs through proactive floor leadership and commercial awareness.
- Encourage solution-selling behaviours, identifying opportunities for add-on sales and enhancing client journeys.
- Maintain strong knowledge of products, promotions, and business priorities to guide the team effectively.
- Use digital tools and platforms to support both in-store and online sales initiatives.
- Provide feedback to Store Management on client trends, product demand, and sales opportunities observed on the shopfloor.
Team Leadership, Coaching & Development
- Assign daily responsibilities and priorities to team members in line with business needs and trading levels.
- Deliver floor coaching, feedback, and ongoing support to develop team capability and confidence.
- Support recruitment, onboarding, and training initiatives in collaboration with Store Management.
- Lead store briefings and ensure clear communication of business updates, expectations, and performance focus.
- Foster a positive, inclusive working environment aligned with Designer Exchange values and standards.
Decision Making & Problem Solving
- Make informed decisions on shift to support operational flow, team performance, and client experience.
- Address issues or conflicts promptly and professionally, escalating to senior management when appropriate.
- Support store incident management by analysing challenges and implementing effective solutions.
Performance Monitoring & Reporting
- Monitor daily floor performance, identifying strengths, risks, and opportunities for improvement.
- Support reporting on team activity, KPIs, and operational outcomes where required.
- Provide feedback and recommendations to Store Management to support business growth and efficiency.
Conduct & Standards
- Adhere to all company policies and procedures at all times, including the Company’s Code of Conduct, and work in line with Designer Exchange values.
- Act with integrity, professionalism, and ethical behaviour, contributing to a positive and respectful working environment.
- Maintain appropriate standards of conduct and behaviour in all interactions with customers, colleagues, and management.
Working Conditions:
- The role requires flexibility in working hours to support store operations and business requirements, in line with store operating hours and workload demands.
The above list is not exhaustive and you may be required to carry out additional duties to meet the needs of the business.
INDHO
Job Type: Full-time
Pay: £32,000.00 per year
Work Location: In person
