Customer Growth & Business Administrator
Point2Point IT is growing and developing new managed IT, cybersecurity, communications, compliance and AI services. We are looking for an organised and confident communicator to become the link between our customers, prospects and technical team.
This is not simply an office-administration role. A major part of the job is ensuring that customer enquiries, quotations, opportunities and follow-ups are recorded and completed, while providing customers with a professional and consistent experience.
You do not need to be an IT expert. Our technical team handles the technical detail. We need someone who is organised, comfortable using technology and able to make sure things get done.
Key responsibilities
Sales and opportunity follow-up
- Respond to and track new enquiries.
- Ensure every sales opportunity has a clear next action and follow-up date.
- Follow up quotations and proposals.
- Arrange meetings and demonstrations.
- Keep prospects informed while proposals are being prepared.
- Chase outstanding information and decisions.
- Maintain accurate CRM records.
Existing-customer growth
- Help arrange regular customer account reviews.
- Identify customers who may benefit from additional Point2Point IT services.
- Coordinate actions arising from customer meetings.
- Help introduce cybersecurity, compliance, communications and AI services.
- Support customer referral and recommendation activity.
Customer onboarding
- Help provide a smooth journey from initial enquiry through proposal and agreement to becoming a customer.
- Collect required information and documentation.
- Coordinate actions between customers and the technical team.
- Keep customers informed during onboarding.
- Follow through outstanding onboarding actions.
Marketing and customer communication
- Help maintain website and service information.
- Assist with email and customer campaigns.
- Create and schedule social-media content.
- Turn new services into clear customer communications.
- Use AI tools appropriately to help prepare content and follow-up material.
Business administration
- Keep CRM and customer records accurate and current.
- Assist with Xero, invoicing and general accounts administration.
- Send customer statements and follow up overdue accounts where required.
- Answer calls and help manage customer enquiries.
- Maintain documents and help keep internal processes organised.
About you
We care more about how you work than whether you have previously worked in IT.
You should be:
- Highly organised with excellent attention to detail.
- Persistent without being pushy.
- Comfortable communicating by phone, email, video and in person.
- A strong written communicator.
- Confident using business software and willing to learn new systems.
- Comfortable using AI tools as part of everyday work.
- Able to work the required Monday-to-Friday pattern.
If someone says, “I’ll come back to you next Tuesday,” you are the sort of person who records it and makes sure it is followed up on Tuesday.
Role details
- Permanent, part-time position.
- Office-based at Point2Point IT in Swindon.
- Monday to Friday, 9:00am–2:30pm.
- 27.5 hours per week.
- £15 per hour.
- Free on-site parking.
- Intended start date: 7 September 2026.
This is not a technical-sales role. The business owner remains responsible for major commercial decisions, while our technical team handles technical delivery. You will own the organisation, customer communication, follow-up, CRM discipline, customer journey and marketing coordination that helps everything work.
Pay: £15.00 per hour
Benefits:
Application question(s):
- Do you have the right to work in the UK
- Can you work in our Swindon office Monday to Friday, 9:00am–2:30pm
- When would you be available to start?
- Please briefly describe your experience of following up customers, quotations, enquiries or outstanding actions.
Work Location: In person
