Overview:
Would you like to help enrich the lives of learners around the world?
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.
RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).
Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, A Levels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade we have been partnering with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.
Visit our website to find out more: www.rm.com/assessment
The Key Strategic Client Solution Owner provides end to end strategic ownership of the solution for the RM Assessment’s most critical clients. They act as the trusted consultant, senior advisor, and accountable owner for solution success, ensuring delivery excellence, customer confidence, and long-term value realisation.
This role safeguards the outcomes of clients whose success is essential to RM’s strategy, platform adoption, and market reputation.
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities:
Strategic Solution Ownership
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Own the vision, roadmap, and performance of the solution for key strategic clients.
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Lead the full solution lifecycle from discovery through optimisation.
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Working with dependent departments, ensure solutions remain scalable, robust, and aligned to standards and evolving client needs.
Trusted Advisor & Senior Customer Leadership
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Act as the primary strategic partner for senior client stakeholders.
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Provide expert consultancy on solution design, adoption, and value realisation.
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Represent the voice of the customer internally to influence product and service direction.
Proactive, Tenacious Problem Solving
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Demonstrate relentless ownership of issues, risks, and blockers — ensuring they are identified early, analysed thoroughly, and resolved with pace.
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Lead structured problem‑solving across complex, multi‑team environments, ensuring clarity of root cause, accountability, and resolution paths.
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Maintain a forward‑looking mindset, anticipating challenges before they materialise and putting preventative measures in place.
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Drive momentum during ambiguity, ensuring progress continues even when information is incomplete or constraints are high.
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Escalate with precision and purpose — ensuring the right people are engaged at the right time with the right context.
Self‑Driven Product Expertise & Continuous Learning
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Take personal ownership for developing deep, hands‑on understanding of RM product features, capabilities, configuration options, and constraints.
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Actively seek out new product knowledge, release updates, and platform enhancements — ensuring strategic clients benefit from the latest capability.
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Translate complex product detail into clear, actionable guidance for clients and internal teams.
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Champion a culture of continuous learning, sharing insights, patterns, and best practice with the wider solution ownership community.
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Demonstrate curiosity, initiative, and a self‑starter mindset, proactively identifying opportunities to improve solution design, adoption, and value
Strategic Delivery Leadership
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Provide oversight across delivery teams to ensure predictable, high-quality execution.
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Anticipate and manage strategic risks with proactive mitigation.
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Ensure delivery teams operate to a coherent strategic plan with clear success measures.
Cross Functional Alignment & Influence
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Align product, engineering, delivery, commercial, and operations around strategic client needs.
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Influence prioritisation decisions using evidence, insight, and customer outcomes.
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Champion high standards of solution governance and delivery practice.
Value Realisation & Growth
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Ensure clients achieve measurable value, adoption, and ROI.
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Identify opportunities for expansion, optimisation, and long-term partnership growth.
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Strengthen renewal and advocacy through consistent, strategic success.
Success Measures
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Predictable delivery and strong client confidence.
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Stable, aligned, continuously improving solutions.
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Early identification and mitigation of strategic risks.
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Internal alignment around strategic client plans.
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Renewal, expansion, and advocacy from key clients.
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Recognition as the strategic anchor for critical customer solutions.
Experience:
- Significant experience in solution ownership, consulting, or strategic delivery leadership.
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Proven ability to act as a trusted advisor to senior stakeholders.
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Strong cross functional leadership and influence.
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Deep understanding of solution design, governance, and risk management.
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Exceptional communication and strategic problem solving.
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Demonstrated ability to drive value realisation and adoption.
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Proven Experience in SaaS or platform-based environments.
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Proven experience with digital product led operating models.
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Strong analytical capability with the ability to break down complex issues into clear, actionable components.
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Skilled in structured problem‑solving techniques (e.g., root cause analysis, hypothesis‑driven investigation, impact assessment).
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Highly self‑motivated with a natural drive to understand product detail, capability, and configuration.
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Demonstrated ability to learn quickly and apply product knowledge to real‑world client scenarios.
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Proactive in seeking out information, asking questions, and building relationships across product and engineering teams.
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Ability to uplift others in solution ownership and delivery excellence.
At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at
[email protected].
Unfortunately, we are unable to offer visa sponsorship for this role.
