Support our field sales team from the office and help keep customer enquiries, quotations and sales activity moving smoothly.
The Role
Based at our Four Ashes office, you will provide direct support to our field sales representatives while they are on the road visiting customers and attending meetings. You will help keep sales activity moving smoothly, allowing the team to focus on business development activities while reducing the risk of administrative backlogs.
You will provide administrative and operational support, helping to manage customer enquiries, quotations, sales opportunities, travel arrangements, CRM updates and accurate reporting.
In addition, you will support the wider Sales Support Department, assisting with order processing, customer communications and coordination with other teams throughout the business.
Key Responsibilities
Field Sales Support
- Act as the primary office-based support contact for field sales representatives
- Prepare, edit and issue customer quotations
- Support the management and progression of sales opportunities
- Update and maintain the sales CRM software, supporting the sales team’s input to ensure accuracy
- Respond to customer enquiries and direct requests appropriately
- Coordinate and supply sales and promotional literature to customers and prospects
- Liaise with the Marketing Team to ensure sales representatives have access to current marketing materials and campaigns
- Arrange travel, accommodation and meeting logistics for the field sales team
- Assist with diary coordination where required
- Support holiday and absence administration for the sales team
Sales Administration & Customer Support
- Process customer orders accurately and efficiently
- Chase outstanding information required to progress orders
- Facilitate repeat orders and support new customer enquiries
- Assist in maintaining accurate records within the company’s business systems
- Produce reports and documentation as required
- Ensure customer information and sales data remain up to date
Internal Coordination
- Work closely with the Service and Installations Team to coordinate customer projects and activities
- Support communication between departments to ensure a smooth customer experience
- Provide holiday and absence cover for other members of the Sales Support Team
- Assist with other administrative and operational tasks as required
What Success Looks Like
- Field sales representatives receive timely and reliable office-based support
- Customer enquiries, quotations and sales opportunities are progressed efficiently
- CRM records and sales reports are accurate and kept up to date
- Customer communication is clear, professional and timely
- Sales administration tasks are completed accurately and without unnecessary delay
- The Sales Support Team works effectively with field sales and other departments
About You
We are looking for someone who is highly organised, proactive and comfortable managing multiple priorities in a busy commercial environment.
The successful candidate will have excellent attention to detail, strong communication skills and the confidence to work independently while supporting a team of remote sales professionals.
Essential Skills & Experience
- Previous administration, coordination or customer support experience
- Strong organisational and time management skills
- Excellent attention to detail
- Confident user of Microsoft Office, including Outlook, Word and Excel
- Ability to learn and use CRM and business management systems
- Strong written and verbal communication skills
- Ability to manage multiple tasks and prioritise effectively
Desirable Skills & Experience
- Experience supporting a sales team or remote field team
- Understanding of the sales process and customer journey
- Experience using CRM systems
- Experience preparing or managing quotations
What We Offer
- Competitive salary dependent on experience
- Full-time permanent position
- Office-based role at our Four Ashes headquarters
- Supportive and welcoming team environment
- Opportunities for training and development
- The chance to play a key role in a growing and successful business
About Us
Spillard Safety Systems Ltd is a market-leading provider of vehicle safety and telematics solutions, working across the commercial vehicle, construction and fleet sectors.
We focus on delivering practical, high-quality solutions backed by strong customer service. As part of our continued growth, we are investing in our marketing capability to strengthen our brand and market presence.
Job details
Hours: 8:00 am - 5:00 pm, Monday to Friday
Location: Spillard Safety Systems Ltd, Solutions House, Station Road, Four Ashes, Wolverhampton, WV10 7DB
Salary: Competitive, depending on experience
Pay: From £26,000.00 per year
Application question(s):
- This is an office-based role at Four Ashes, Wolverhampton, Monday to Friday, 8:00am to 5:00pm. Are you able to reliably commute to this location?
- How confident are you using Microsoft Office, particularly Outlook, Word and Excel?
- Have you used a CRM system, order processing system or other business management system before?
- What are your salary expectations for this role?
Work authorisation:
- United Kingdom (required)
Work Location: In person
