Customer Team Member
Job Type: Full-Time | Permanent | On-Site
Performance-Based Bonus Scheme
Start: Immediate Start Available | 2–4 Week Notice Period Considered
Love working with people? Enjoy being part of a supportive team and creating great customer experiences? If you're looking for a role where every day is different and every conversation makes a difference, this could be the perfect opportunity.
We're looking for a Customer Team Member to join our growing team. This is a varied, customer-facing role where you'll support daily operations, engage with customers and help deliver outstanding service while developing valuable skills in communication, teamwork and customer engagement.
If you enjoy meeting new people, solving problems and working in a collaborative environment, you'll have the opportunity to build valuable experience while developing a rewarding long-term career.
About the role
Every day brings new opportunities to connect with customers, answer questions and provide helpful solutions. You'll play an important role in ensuring every interaction is friendly, professional and memorable while supporting the wider team to deliver excellent customer experiences.
Working alongside experienced colleagues, you'll receive structured training, ongoing coaching and continuous support to help you build confidence, strengthen your communication skills and develop your customer service expertise.
What you'll be doing
As a Customer Team Member, your responsibilities will include:
- Welcoming customers and delivering friendly, professional service
- Speaking with customers to understand their needs and answer enquiries
- Providing information about products, services and current promotions
- Delivering an outstanding customer experience from start to finish
- Building positive customer relationships through confident communication
- Supporting customer engagement and brand awareness initiatives
- Working towards individual and team performance goals
- Continuously developing your customer service, communication and teamwork skills
What we're looking for
We're looking for someone who enjoys working with people, takes pride in delivering excellent customer service and thrives in a team environment.
To succeed in this role, you'll:
- Enjoy building relationships and creating positive customer experiences
- Have previous experience in customer service, retail, hospitality, sales or another customer-facing role (beneficial but not essential)
- Communicate confidently, professionally and with enthusiasm
- Be motivated by goals while maintaining a customer-first approach
- Have excellent attention to detail and a proactive attitude
- Stay organised and adaptable in a fast-paced environment
- Have a positive learning mindset and willingness to develop new skills
- Demonstrate initiative, resilience and a strong work ethic
We're looking for enthusiastic individuals with the right attitude, strong communication skills and a genuine passion for working with people.
What's on offer
- Performance-based bonus scheme
- Comprehensive training programme and ongoing mentoring
- Continuous coaching and professional development
- A structured onboarding programme designed to set you up for success
- Clear progression opportunities based on performance
- A supportive, collaborative and people-focused working environment
- Recognition programmes, team incentives and regular social events
Why join us?
Great customer experiences are created by great teams. This role gives you the opportunity to develop valuable communication, teamwork and customer service skills while working in a supportive environment where your contribution is recognised and your career progression is encouraged.
Whether you're building on previous customer-facing experience or looking for your next career opportunity, we'd love to hear from you.
Apply today and discover where a career in customer service could take you.
Pay: £14.00-£16.00 per hour
Benefits:
- Free parking
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
