JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a Regional Facilities Manager to join the team on an award-winning contract to look after a Head Office site and associated building in Canary Wharf.
You will be responsible for overseeing the strategic planning and ensures the delivery of high-quality, cost-effective facility services while maintaining JLL's standards of excellence and driving client satisfaction across a diverse portfolio of properties.
The account is going into significant portfolio alterations which will require a leader who can influence positive change, have an attention to detail and coordinate multiple workstreams in a matrix environment.
What your day will look like:
Strategic Leadership & Client Management
Develop and execute regional facility management strategies aligned with JLL's objectives and client requirements
Serve as primary point of contact for key regional clients, building strong relationships with senior stakeholders
Lead contract negotiations, renewals, and expansion opportunities within the region
Ensure consistent service delivery standards across all managed facilities in the portfolio
Operational Excellence
Oversee day-to-day facility operations across multiple sites, ensuring compliance with health, safety, and regulatory requirements
Implement and monitor KPIs, SLAs, and performance metrics to drive continuous improvement
Develop and execute preventive maintenance programs to optimize asset performance and lifecycle
Coordinate emergency response procedures and business continuity planning across the region
Financial Management
Manage regional budget responsibility, including accurate forecasting, and cost control measures
Identify cost optimization opportunities while maintaining service quality standards
Identify CAPEX items for inclusion in asset replacement cycles.
Team Leadership & Development
Lead, mentor, and develop a team of Facility Managers and technical staff across multiple locations
Conduct performance reviews, provide coaching, and create professional development plans
Foster a culture of safety, accountability, and service excellence
Manage resource allocation and workforce planning to meet operational demands
Vendor & Contractor Management
Oversee procurement and management of third-party service providers across the region
Elevate vendor performance, and ensure compliance with agreements
Establish and maintain strategic partnerships with key suppliers and contractors
Conduct regular vendor reviews and implement improvement initiatives
Technology & Innovation
Champion adoption of facility management technologies
Leverage data analytics to drive informed decision-making and predictive maintenance strategies
Identify and implement innovative solutions to enhance operational efficiency and client value
Support digital transformation initiatives across the regional portfolio
Compliance & Risk Management
Ensure compliance with local, regional, and national regulations including environmental, health, and safety standards
Conduct regular audits and inspections to identify and mitigate operational risks
Maintain comprehensive documentation and reporting systems
Lead incident investigations and implement corrective action plans
Sustainability & ESG
Develop and implement sustainability initiatives aligned with client and JLL ESG goals
Identify opportunities for environmental improvements and cost savings
Support certification programs such as LEED, BREEAM, or WELL
Required Qualification & Experience
Education & Certifications
Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or equivalent preferred
Health & Safety certifications relevant to the region
Experience
Minimum 8-10 years of progressive facility management experience
At least 5 years in a regional or multi-site management role
Proven track record of managing large-scale facility operations and diverse teams
Experience in client-facing roles with strong relationship management capabilities
Background in budget management and P&L responsibility
Skills & Compentencies
Strong leadership and people management capabilities
Excellent communication and stakeholder management skills
Strategic thinking with ability to translate vision into operational execution
Financial acumen and analytical problem-solving abilities
Proficiency in facility management software and Microsoft Office Suite
Strong understanding of building systems, maintenance practices, and industry regulations
Project management skills with ability to handle multiple priorities
Cultural awareness and ability to work effectively across diverse markets
Personal Attributes
Results-oriented with strong business acumen
Proactive and solution-focused mindset High integrity and ethical standards
Adaptable and resilient in fast-paced environments
Client-centric approach with commitment to service excellence
Collaborative team player with ability to influence across organizational boundaries
Working Conditions
Regular travel required across the designated region (up to 50%)
Flexibility to respond to emergency situations outside standard business hours
Office-based with frequent site visits to managed facilities
May require occasional international travel for training or corporate meetings
#LI-JB2
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
