We operate premises in Central London, East London, Hertfordshire, Birmingham & overseas which will prevent travel opportunities as part of the role.
About the Role
We are seeking an exceptional Executive Operations Manager to work directly alongside a Board-level Technology Director, sitting across multiple growing businesses and IT-based projects in the Jewellery sector.
This is far more than a traditional Executive Assistant role. You will become a trusted operational partner, responsible for improving communication, coordinating strategic initiatives, supporting commercial decision-making and helping drive operational excellence across the organisation.
You’ll act as the link between leadership, technical teams, commercial teams and external partners, ensuring priorities remain aligned and projects continue to move forward.
We’re looking for someone who thrives in a fast-paced and no-fuss environment, enjoys solving problems, communicates exceptionally well and is equally comfortable analysing a spreadsheet, coordinating a software project or representing the business professionally with customers and suppliers.
What You’ll Be Doing
Executive & Communication Management
- Manage executive communications, inboxes and correspondence.
- Prioritise competing requests and ensure time is focused on the highest-value activities.
- Prepare meeting agendas, presentations and board papers.
- Record actions and ensure delivery across multiple teams.
- Coordinate travel, meetings and executive administration.
Operations & Project Delivery
- Coordinate operational and strategic projects across multiple businesses.
- Monitor project progress and remove blockers.
- Work closely with technical, commercial and operational teams.
- Improve internal processes and identify opportunities for greater efficiency.
- Research new technologies, suppliers and business opportunities.
- Produce reports and management information for board meetings.
Technical & Digital Operations
- Support technology and digital transformation projects.
- Coordinate software implementations and business system improvements.
- Analyse operational data to support decision-making.
- Produce reports using Excel and modern business intelligence tools.
- Work confidently with CRM, ERP and cloud-based business systems.
- Use AI tools such as ChatGPT, Microsoft Copilot and other emerging technologies to improve productivity for yourself and others within the group.
- Translate business requirements into clear actions for technical teams.
- Test new software and processes before rollout.
- Identify opportunities to automate manual processes.
You’ll regularly work alongside software developers, IT providers and business stakeholders, so the ability to understand technical concepts and communicate effectively between technical and non-technical audiences is essential.
Commercial Support
- Build strong relationships with customers, suppliers and partners.
- Manage relationships and communication with the team & external partners to support the board with key decision making, project oversight and delivery.
- Prepare quotations, proposals and commercial documentation.
- Help coordinate sales opportunities and customer communications.
- Carry out market and competitor research.
- Support commercial decision-making through analysis and reporting.
About You
You’ll probably have experience in operations, executive support, business management, customer success, sales operations, project coordination or a similar role.
More importantly, you’ll be someone who naturally takes ownership and enjoys making things happen.
You will likely be:
- Exceptionally organised.
- Commercially aware.
- Highly IT literate.
- Confident working with data.
- Comfortable speaking with senior stakeholders.
- Able to manage multiple priorities simultaneously.
- A confident communicator, both written and verbal.
- Ability to inspire change and motivate people.
- Curious about technology and how it can improve businesses.
- Calm under pressure.
- Comfortable making decisions with limited direction.
Essential Skills
- Advanced Microsoft Excel.
- Strong analytical and problem-solving ability.
- Excellent written communication.
- High attention to detail.
- Experience using modern cloud software.
- Excellent organisational skills.
- Ability to prioritise independently.
- Strong commercial awareness.
- Confidence working across multiple concurrent projects.
- Comfortable learning new technology quickly.
- Full UK driving licence.
Desirable Skills
- Experience with AI productivity tools.
- SQL or data analysis experience.
- CRM or ERP experience.
- Project management experience.
- Power BI or similar reporting tools.
- Experience working with software or digital projects.
- Understanding of software development or technology delivery.
- Experience working with senior executives or leadership teams.
- Access to own car.
What Success Looks Like
- Become a trusted extension of the Technology Director & wider Board.
- Reduced executive administrative workload through improved organisation and communication.
- Successfully coordinated multiple cross-business projects.
- Improved reporting and visibility of key operational metrics.
- Introduced AI and automation into everyday business processes.
- Built strong relationships across the organisation.
- Become the first point of contact for many operational matters.
Why Join Us?
You’ll work directly with board-level leadership across multiple businesses where technology, AI and innovation are central to the company’s future and prominent position in the international jewellery & luxury goods sectors.
This role offers exposure to executive decision-making, digital transformation, commercial strategy and business operations. It is an outstanding opportunity for someone who wants to accelerate their career and develop into a senior operational or commercial leader.
Pay: £45,000.00-£55,000.00 per year
Benefits:
- Company pension
- On-site parking
- Transport links
- Work from home
Work Location: Hybrid remote in London
