JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Account Co-Ordinator
Glasgow
Main Duties and Responsibilities
To answer and log incoming calls and requests from internal and external customers
Coordination of engineer resources and labour in conjunction with other team members and Service Manager
To order parts and raise purchase orders for subcontractor labour where required
To initiate first stage internal and customer escalation processes
Take on projects as and when required and see them through to successful completion
To prioritise customer contracts / outstanding calls and despatch engineers.
To identify cost saving initiatives.
Where possible - to assist others with tasks that may be outside of the scope of your role
Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
To comply with Integral’s environmental policies and putting forward new ideas for improving environmental efficiencies.
Adhere to H&S procedures with due regard for business constraints and efficiency
Generating quotes for customers
Updating, uploading and checking of the clients’ online systems & KPI reports
Provide holiday cover for other administration roles
To record and control cylinder rentals
To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s
Experience and Qualifications
Proficient use of Microsoft Office
Electronic ERP system usage
Delivering service to team of mobile engineers
Raising Purchase Orders & Client Invoices
Administration operational experience in mobile engineering discipline
Client liaison for booking in works and requesting order coverage
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
