Deputy Practice Manager – Maternity Cover
We are seeking to recruit a Deputy Practice Manager to join our team at Sandgate Road Surgery. Located in West Folkestone just a short walk from the Folkestone Leas. Our practice provides primary care services to approximately 12,600 patients.
The role is covering maternity leave, part time or full time hours available . Salary is circa £16 - £19 per hour but is negotiable based upon experience. Planned start date: November 2026
We are an innovative 5-partner training practice with 4 salaried GP’s and 2 skilled Advanced Clinic Practitioner- led nursing team. Dr Nguyen, our clinical director leads our Primary Care Network (PCN) and we take an active role in new initiatives.
Duties and Responsibilities
· Work closely with the Reception Manager to oversee and support the reception and administrative teams.
· Lead and manage the prescribing team, providing guidance and resolving ongoing queries.
· Act as the primary contact for IT related issues, taking initiative to troubleshoot and resolve problems efficiently.
· Support daily operational functions, ensuring all staff understand and fulfil their responsibilities.
· Participate in weekly management meetings.
· Collaborate with the wider management team and GP partners to achieve practice targets and performance goals.
· Take responsibility for coordinating clinician rotas, including GPs, Nurses, and Matrons.
· Assist with clinic management by implementing streamlined procedures and ensuring all clinics are appropriately scheduled.
· Lead on maintenance matters, reporting and escalating issues as required.
· Handle patient complaints, updating internal systems and ensuring compliance with practice policies.
· Support the Practice Manager with HR related queries, meetings, and documentation.
· Assist with staff on boarding, ensuring all new starters meet compliance requirements and receive an induction on their first day of employment/placement.
· Contribute to staff development by supporting the management team with appraisals and conducting them when needed.
· Attend meetings with the smear team and ensure the team update progress to Dr Hadi (QOF Lead) quarterly.
· Deputise for the Practice Manager as and when required.
· Assist the Practice Manager with payroll, holiday and absence leave reports.
· Provide administrative support by taking and preparing meeting minutes when required.
Requirements
Essential:
· Strong decision maker
· Able to lead a team
· Work collaboratively with internal and external stakeholders
· Strong written communication skills
· Ability to learn and troubleshoot IT problems
· Previous experience of working in GP Practice
Desirable
· Knowledge of EMIS, Anima, Docman and other practice software that could be relevant to the role.
· Certificate/Diploma in Primary Care and Health Management
· Awareness of CQC Requirements
· Knowledge of Health & Safety Legislation
· Knowledge of Human Resources Law
· Financial Acumen
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Pay: £17.00-£19.00 per hour
Work Location: In person
