Sales Associate – Badge Clothing Flagship Store
Metrocentre, Gateshead
Join the Badge Clothing Team
Badge Clothing is an established independent designer fashion retailer, bringing together some of the world's leading premium and luxury brands.
We are looking for an enthusiastic, confident and customer-focused Sales Associate to join our team at the Badge Clothing Flagship Store at Metrocentre.
As a Sales Associate, you will be at the heart of the customer experience, representing Badge Clothing and providing the high standard of service expected within our flagship location. You will use your developing product knowledge and selling skills to understand customer needs, recommend the right products and help drive the commercial performance of the store.
Working within a busy, high-footfall flagship environment, you will play an important role in ensuring every customer receives a premium shopping experience while helping maintain exceptional standards across the store.
This is a hands-on, sales-focused position suited to someone who enjoys working with customers, has a genuine interest in designer fashion and thrives in a fast-paced retail environment.
What You Can Expect
As a Sales Associate at our Metrocentre Flagship Store, your responsibilities will include:
- Delivering an exceptional and engaging customer experience from initial approach through to completing the sale.
- Representing the Badge Clothing brand and flagship store standards in every customer interaction.
- Creating a welcoming, professional environment and confidently engaging with customers to understand their individual needs.
- Working towards and achieving individual and store sales targets and KPIs.
- Identifying opportunities to increase ATV, UPT and overall sales performance through effective selling, cross-selling and relevant product recommendations.
- Developing positive customer relationships and helping encourage repeat business and customer loyalty.
- Building and maintaining strong knowledge of our designer brands, products, fits, sizing, seasonal collections and current fashion trends.
- Using product knowledge to confidently advise customers and recommend suitable products, alternatives and complete outfits.
- Keeping up to date with new deliveries, promotions, product launches and changes across the store.
- Taking responsibility for continuously developing your product knowledge and selling ability.
- Working closely with Senior Sales Advisors, Supervisors and the management team to help achieve daily, weekly and monthly commercial objectives.
- Maintaining exceptional shop-floor and visual standards, ensuring products are correctly sized, presented and replenished throughout the trading day.
- Ensuring fixtures, displays and product areas remain clean, organised and presented to the premium standards expected of our flagship store.
- Proactively replenishing stock and identifying gaps or commercial opportunities on the shop floor.
- Supporting deliveries, stock transfers, replenishment and general back-of-house operations when required.
- Confidently operating tills and correctly processing sales, refunds, exchanges and vouchers in accordance with company procedures.
- Ensuring company policies, procedures and operational standards are followed at all times.
- Taking initiative during quieter trading periods and proactively completing tasks that improve store standards, commercial performance and the customer experience.
- Supporting colleagues during busy trading periods and contributing to a positive, professional and team-focused working environment.
- Remaining flexible and responsive during peak and high-footfall trading periods, ensuring customer service and store standards remain consistently high.
Your Profile
We're looking for someone who:
- Has previous experience in a customer-facing or sales environment, with fashion retail experience desirable but not essential.
- Has a genuine passion for designer fashion, premium brands and current trends.
- Is confident, approachable and comfortable engaging with a wide range of customers.
- Understands the importance of delivering a premium customer experience.
- Is motivated by achieving sales targets and delivering results.
- Has a strong customer-first approach and takes pride in providing excellent service.
- Is willing to develop strong product knowledge across our range of premium and luxury brands.
- Is commercially aware and able to identify opportunities to maximise sales.
- Has excellent communication and interpersonal skills.
- Is organised, reliable and able to work effectively in a busy, high-footfall and fast-paced retail environment.
- Takes pride in personal presentation and representing the Badge Clothing brand professionally.
- Uses initiative and takes responsibility for completing tasks to a high standard.
- Works well as part of a team and is willing to support colleagues when required.
- Is flexible and adaptable to meet the changing needs of the business.
- Is comfortable learning and using till systems and supporting general stock and operational duties.
- Is willing to continuously learn, develop and improve their selling and product knowledge.
- Takes pride in maintaining the high standards expected within Badge Clothing's flagship location.
What We Offer
At Badge Clothing, you'll have the opportunity to work with an exciting portfolio of premium and luxury designer brands while developing your skills and experience within an established independent fashion retailer.
As part of our Metrocentre Flagship team, you'll gain valuable experience working within a fast-paced, high-footfall designer fashion environment with opportunities to develop your product knowledge, selling ability and retail career.
We offer:
- Competitive salary
- Sales commission
- Clothing allowance
- Staff benefits and discounts
- Performance-focused working environment
- Ongoing product and sales training
- Opportunities for career development and progression
- Exposure to a wide range of premium and luxury designer brands
- Experience working within the Badge Clothing Flagship Store
- A fast-paced, ambitious and commercially driven retail environment
Location
Badge Clothing Flagship Store
Metrocentre
Gateshead
If you're passionate about designer fashion, delivering exceptional customer service and achieving strong sales results, we'd love to hear from you.
Whether you're looking to build on existing fashion retail experience or take the next step in your retail career, Badge Clothing offers an opportunity to develop within a premium flagship designer retail environment.
Join Badge Clothing and become part of the team at our Metrocentre Flagship Store.
Benefits:
- Employee discount
- Store discount
Work Location: In person
Pay: £26,436.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
- Store discount
Experience:
- Clothing Retail: 1 year (required)
Work Location: In person
