About the Role
Are you an experienced 2nd Line IT Support Engineer looking to grow your skills in a fast-paced and supportive environment? Join Remedian IT Solutions - an award-winning MSP based in Greater Manchester - where you’ll provide essential technical support to schools and businesses across the region. This role offers a clear path towards 3rd Line Engineer, or specialist roles in areas across the business.
Key Responsibilities
- Provide 2nd line technical support (remote and on-site)
- Resolve software, hardware, and network issues (Windows, AD, Office 365, etc.)
- Troubleshoot and escalate complex tickets
- Participate in IT projects, system upgrades, and rollouts
- Maintain detailed documentation of issues and resolutions
Skills & Experience Required
- Previous experience in a 2nd Line IT support role
- Strong knowledge of:
- Windows OS & Active Directory
- Office 365 admin & troubleshooting
- Networking basics: DNS, DHCP, TCP/IP
- Experience with VMware or Hyper-V
- Excellent communication and customer service skills
- UK Driving License and car (preferred)
What We Offer
- Salary: Starting £30,000 with progression opportunities
- External training fully paid (e.g. Microsoft, CompTIA)
- 24 days holiday + bank holidays
- Extra day off for your birthday
- Gym membership, cycle to work scheme, tech scheme
- Regular team socials and a great culture
- Primarily on-site work, with occasional flexibility for remote work where appropriate
Key Dates
- Applications close: 28th August at 4:00 PM
- Interviews: Week of 24th August
Apply today to join a friendly, forward-thinking team where your development is a priority!
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Work from home
Application question(s):
- What is your expected salary?
- Which of the following best describes your familiarity with Office365 tools?
Confident using Office365 tools
Some exposure, not confident
No experience
Experience:
- 2nd Line IT Support role: 2 years (preferred)
Licence/Certification:
- Full UK Driving Licence, and access to a car for work? (preferred)
Work Location: In person
