We have an exciting opportunity for a confident and enthusiastic Full-Time Receptionist to join our team.
As the first point of contact for our guests, you will play an important role in providing a warm welcome and delivering exceptional customer service throughout their stay.
Your responsibilities will include:
- Welcoming and assisting guests in person and over the telephone
- Managing bedroom reservations
- Taking restaurant bookings
- Completing guest check-ins and check-outs
- Preparing guest bills and financial accounts
- Responding confidently and professionally to guest enquiries
This is a varied and fast-paced role where every day brings something different.
You will work five shifts per week, including weekends. There are no fixed working days, so flexibility is essential. Shifts will vary between:
- Early: 7.00 am–3.00 pm
- Late: 3.00 pm–approximately 11.30 pm
- Middle: Usually 10.00 am–6.00 pm or 12.00 pm–8.00 pm
Shift times may occasionally vary according to the needs of the hotel.
Previous hotel reception experience is preferred; however, you must have at least two years’ experience working in hospitality. You will also need:
- Excellent communication and customer service skills
- Confidence when dealing with guests
- A professional and approachable manner
- A positive, flexible and proactive can-do attitude
- The ability to remain calm and organised in a busy environment
Guaranteed tips and uniform are provided.
Please note that this is a full-time, permanent position. Please apply only if you can commit fully to the role, including working a varied shift pattern and weekends.
Job Type: Full-time
Pay: £12.71 per hour
Benefits:
- Free parking
- On-site parking
Education:
- GCSE or equivalent (required)
Experience:
- Hospitality: 2 years (required)
Work Location: In person
