Relationship Manager
Location: London, UK
Position Type: Full-time, Permanent
Salary: Competitive Salary
About Criticaleye
Criticaleye is a leading global peer-to-peer Board Community for CEOs, C-suite executives and senior business leaders. Our membership spans organisations across the FTSE 100 and FTSE 250, private equity, large private companies, AIM-listed businesses and international corporations.
We pride ourselves on delivering a highly personal and bespoke service to our Members, connecting senior leaders with the peer networks, strategic insight, challenge and mentorship they need to succeed.
We are seeking a high-calibre Relationship Manager to manage and develop a dedicated portfolio of senior executives. Acting as a trusted point of contact, you will build a deep understanding of each Member’s business, leadership and career objectives and curate a tailored programme of support to deliver meaningful value throughout their membership.
This is a highly relationship-driven and commercially focused role requiring professional gravitas, strong business acumen, excellent communication skills and a genuine interest in leadership and business.
Key Responsibilities
Member Relationship & Portfolio Management
- Own and manage a portfolio of up to 40 senior corporate Members, acting as their primary point of contact.
- Build trusted relationships with CEOs, C-suite executives and other senior leaders across a broad range of industries and organisations.
- Develop a strong understanding of each Member’s business, strategic and career objectives and create a bespoke programme of support aligned to their needs.
- Maintain regular and meaningful engagement with Members through meetings, calls and Criticaleye activities.
- Proactively connect Members with relevant peers, Board Mentors, Thought Leaders, insights and other opportunities across the Criticaleye Community.
- Facilitate high-value peer-to-peer connections, Pop-up Boards, discussion groups and executive mentoring relationships.
- Monitor Member engagement and value throughout the membership journey, maintaining accurate records of activity, progress and outcomes.
Retention & Commercial Growth
- Take ownership of Member retention and renewals, ensuring Members continue to recognise and experience the value of the Criticaleye Community.
- Identify opportunities to deepen Member engagement, support account development and generate additional revenue where appropriate.
- Work collaboratively with Business Development and Account Management colleagues to ensure the effective handover and ongoing support of new Members and corporate accounts.
- Gather Member feedback and community insights to help inform and continuously develop Criticaleye’s service offering.
Collaboration & Community
- Work closely with Board Mentors and colleagues across Relationship Management, Business Development, Operations, Editorial, Marketing and Events to deliver a seamless Member experience.
- Support and participate in Criticaleye’s programme of executive events, including retreats, roundtables, forums and other Member activities.
- Share relevant Member insights across teams and contribute proactively to cross-team discussions and initiatives.
- Contribute ideas and think entrepreneurially about how Criticaleye can continue to enhance its Community and Member experience.
About You
We are looking for someone who can build credibility and trusted relationships with senior executives while combining exceptional relationship management with strong commercial awareness.
You will ideally bring:
- 3-5+ years of experience in relationship management, account management, professional services, executive search, premium membership networks or another relevant client-facing environment.
- Bachelor’s degree in Business, Communications, International Relations, or a related field (or equivalent practical experience).
- The confidence and professional gravitas to engage credibly with CEOs, C-suite executives and Board-level stakeholders.
- Strong commercial awareness and a natural ability to identify opportunities and sell in a diplomatic, professional and relationship-led way.
- Excellent written and verbal communication skills.
- Strong emotional intelligence, active listening skills, discretion and sound judgement.
- A proactive, creative and solutions-focused approach.
- Excellent organisation, prioritisation and time-management skills, with the ability to manage multiple senior stakeholder requirements.
- A collaborative approach and the ability to build strong working relationships across different teams.
- An interest in business, leadership, organisational strategy and the issues facing senior executives.
- Confidence using Microsoft Office, Teams, Zoom and other business systems.
Why Criticaleye?
Want to be part of our ambitious growth plans? Criticaleye offers a unique opportunity to learn not only from your colleagues, but from global leaders at the top of their organisations.
You’ll gain exposure to Board-level conversations and develop an understanding of business strategy, leadership and stakeholder management that is difficult to find elsewhere.
You can expect:
- A dynamic, supportive and collaborative team environment.
- The opportunity to make a meaningful impact through the leaders and organisations we support.
- Exposure to an unrivalled Community of global business leaders, including operational and Board-level executives.
- Opportunities to attend and contribute to high-quality executive events and discussions.
- A culture where new ideas, curiosity, personal development and a positive approach are encouraged.
- Offices in central London and Hong Kong, alongside an extended global network of senior Board Mentors.
Our roles are best suited to people who are driven, creative, collaborative and comfortable stepping outside their comfort zone. Energy, curiosity and a sense of fun are equally important to us.
Think you’ve got what it takes? We’d love to hear from you.
Job Type: Full-time
Pay: From £37,000.00 per year
Ability to commute/relocate:
- London EC4Y 0AY: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Will you need a sponsorship now or in the future?
Education:
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
